Senior Site Manager

This person will lead a 3-person team at the largest office on a 13-location legal services account and serve as the designated successor and operational right-hand to the Senior Services Operations Manager, with responsibility for team leadership, customer success, SLA performance, and multi-site operational support. -Demonstrated success overseeing high-volume operational workflows such as digital mail, scanning, print production, records management, mail services, or similar business support functions.

Contract:      0-12+ Months (Temp to Engage)
 
Shift: Working hours 8:30 am - 5:30 pm (must be flexible) location is open 7:30 am - 6 pm. Sr Site Manager will work extended hours or adjust schedule as necessary to accommodate site needs.
Dress Code: Business casual

Responsibilities:
This person will lead a 3-person team at the largest office on a 13-location legal services account and serve as the designated successor and operational right-hand to the Senior Services Operations Manager, with responsibility for team leadership, customer success, SLA performance, and multi-site operational support.
 
Ideal Candidate – Must Haves
-5+ years of operations, office services, facilities, workplace experience, or managed services leadership experience.
-Proven experience leading teams, including coaching, performance management, training, and employee development.
-Experience supporting multiple locations, remote teams, or geographically dispersed employees.
-Strong customer relationship management skills with the ability to build trust and credibility with office leadership and key stakeholders.
-Experience managing service delivery in an SLA-driven environment with accountability for metrics and reporting.
-Demonstrated success overseeing high-volume operational workflows such as digital mail, scanning, print production, records management, mail services, or similar business support functions.
-Advanced Microsoft Office skills, particularly Excel, Outlook, Teams, and PowerPoint.
-Strong analytical, organizational, and problem-solving skills with the ability to make sound decisions independently.
-Excellent verbal and written communication skills with executive-level professionalism.
-Ability to manage multiple priorities, respond to escalations, and maintain service excellence in a fast-paced environment.
-Experience preparing and presenting monthly operational metrics, business reviews, and performance reporting.
-Ability to serve as the primary backup to the Senior Services Operations Manager and provide remote leadership support across a multi-site account structure.
 
Preferred
-Legal, professional services, financial services, healthcare, or corporate headquarters experience.
-Experience supporting digital mailroom operations, production print, and scanning environments.
-Experience managing customer-facing services for 100+ employees.
-Experience supporting single-person and small remote site operations.
-Background with Ricoh, Xerox, Canon, CBRE, ISS, Sodexo, Aramark, Iron Mountain, Williams Lea, Epiq, or similar managed services organizations.