Requirements
7 or more years of experience in enterprise IT project management and ServiceNow platform implementations.
Proficiency in ServiceNow modules including ITSM, ITOM, CMDB, and CSDM architecture.
Experience with Agile and hybrid project delivery methodologies for complex multi-workstream initiatives.
Experience in directing third-party vendors and external partners for seamless system integrations.
Experience with tracking project schedules, mitigating technical risks, and managing enterprise software scope.
Experience in organizational change management and executing targeted platform user adoption strategies.
Excellent verbal and written communication skills to facilitate executive reporting and stakeholder alignment.
Responsibilities
Lead the end-to-end delivery and ongoing maturity of enterprise ServiceNow platform implementations.
Develop and maintain integrated project plans, schedules, and dependencies across technical workstreams.
Coordinate deployment activities involving cross-functional technical teams and third-party implementation partners.
Manage comprehensive project scope, risks, and technical issues to ensure on-time system delivery.
Orchestrate rigorous system testing, user training, deployment, and post-go-live stabilization activities.
Direct enterprise platform governance and facilitate executive decision-making through strategic reporting.
Drive continuous improvement initiatives to enhance enterprise service request and incident management capabilities.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.