Senior ServiceNow Project Manager
Location: Tallahassee, FL
Work Arrangement: Onsite – Remote work is not available
Job Type: Contract
Contract Duration: September 2026 – August 2027
Job Summary
We are seeking an experienced Senior ServiceNow Project Manager to lead and coordinate an enterprise ServiceNow implementation and ongoing platform expansion. The ideal candidate will have extensive IT project management experience with a strong background managing complex ServiceNow implementations involving multiple business, technical, and vendor teams.
The Project Manager will be responsible for project planning, scheduling, risk and issue management, stakeholder coordination, executive reporting, vendor management, testing and deployment coordination, and overall project delivery. This role requires strong leadership, communication, and organizational skills and the ability to manage multiple concurrent workstreams.
The ServiceNow program will initially focus on Incident Management, Service Request Management, and Employee Center, with future expansion potentially including ITSM, Case Management, CMDB, CSDM, ITOM, reporting and analytics, integrations, platform governance, organizational change management, and training.
Key Responsibilities
Lead and manage enterprise ServiceNow implementation and platform expansion projects.
Develop and maintain comprehensive project plans, schedules, milestones, dependencies, and implementation timelines.
Coordinate project activities across business teams, technical teams, Product Owners, Platform Owners, vendors, and implementation partners.
Manage project scope, risks, issues, assumptions, dependencies, and key decisions.
Facilitate project meetings and maintain action items, decisions, and follow-up activities.
Prepare and present project status reports, executive dashboards, milestone updates, and executive briefings.
Monitor project performance and identify schedule, scope, resource, or delivery risks.
Recommend and coordinate corrective actions when projects deviate from established plans.
Coordinate activities with ServiceNow, third-party vendors, and implementation partners.
Support project and platform governance activities and executive decision-making.
Coordinate system testing, integration testing, User Acceptance Testing (UAT), defect resolution, and business validation activities.
Coordinate training, organizational change management, and user-readiness activities.
Manage deployment planning and go-live readiness across business and technical teams.
Support post-production stabilization, knowledge transfer, transition, and continuous improvement activities.
Ensure project deliverables meet established quality standards and business objectives.
Maintain required project documentation, activity records, status reports, and other project-management artifacts.
Required Qualifications
7+ years of enterprise IT project management experience.
5+ years of experience managing ServiceNow implementation and/or platform expansion projects.
Experience managing complex, enterprise-level, multi-workstream technology projects.
Strong experience coordinating cross-functional business and technical teams.
Experience managing project schedules, milestones, scope, risks, issues, communications, and executive reporting.
Experience managing or coordinating third-party vendors and implementation partners.
Experience working with Agile, Hybrid, or iterative project delivery methodologies.
Strong project planning, organization, problem-solving, and decision-making skills.
Excellent written and verbal communication skills.
Strong stakeholder and executive-management skills.
Preferred Qualifications
Experience implementing multiple ServiceNow products or modules.
Experience with ServiceNow capabilities such as:
- ITSM
- Incident Management
- Service Request Management
- Employee Center
- Case Management
- CMDB
- CSDM
- ITOM
- Reporting and Analytics
- Integrations
- Platform Governance
Experience supporting enterprise digital transformation initiatives.
Experience developing executive dashboards and project governance processes.
Experience with organizational change management and user-adoption initiatives.
Previous experience working in a government or public-sector environment.
PMP, ServiceNow, Agile, and/or Scrum certifications are preferred.
Education
Bachelor's degree from an accredited college or university in Information Technology, Business Administration, Project Management, Computer Science, or a related field, or equivalent professional experience.
Preferred Certifications
Project Management Professional (PMP)
ServiceNow certification(s)
Agile and/or Scrum certification