Executive Summary: Principal ServiceNow Platform Engineer We are looking for an experienced ServiceNow Principal Platform Engineer to ensure the stability, scalability, and continuous improvement of enterprise service-management capabilities and digital workflows. Experience developing platform logic and automation using scripting languages like JavaScript and Glide API, server-side and client-side APIs, reusable code modules, business rules, UI logic, and configuration policies.
Numbers & Facts
Location
New York, NY
Salary
$126,745–$184,692 Per Year
Description
Position Summary:Senior ServiceNow Platform Engineer
An enterprise consulting organization is seeking a Senior ServiceNow Platform Engineer to ensure the stability, scalability, and continuous improvement of enterprise service-management capabilities.
The role involves designing, developing, and customizing applications and workflows across enterprise software platforms while minimizing reliance on managed service providers.
Yearly Base Salary Range: $126,745.00 to $149,000.00
Key Responsibilities:
Design, build, configure, and customize enterprise platform applications, modules, and workflows, encompassing core service processes such as Incident, Problem, Change, and Service Request.
Implement integrations with third-party systems using REST, SOAP, and API-based technologies, alongside IntegrationHub or MID servers.
Develop and optimize platform-level logic and automation by writing configuration scripts, event-driven code, and workflow execution routines using JavaScript and the Glide API.
Enforce business rules, manage data operations, and support complex interaction patterns across the enterprise.
Analyze system performance issues, apply corrective actions, manage upgrades, and stay current with platform releases and industry best practices.
Develop and execute test plans, test cases, automated tests, and acceptance criteria for functional and non-functional requirements.
Implement and manage access controls, roles, permissions, and authentication mechanisms to ensure secure and compliant system operation.
Maintain complete system information, documentation, and operational processes while using management tools to investigate issues and diagnose incidents.
Define and execute small projects or sub-projects, providing technical advice to project teams and mentoring less experienced staff.
Qualifications & Skills:
Minimum of a Bachelor's degree in a relevant discipline or an equivalent combination of education and experience.
At least 5 years of relevant professional experience with strong ServiceNow platform management, administration, and development.
Hands-on experience with ServiceNow Performance Analytics, Virtual Agent, AI Search, CMDB, Discovery, and Service Mapping.
Proficiency in web technologies, including HTML, CSS, AngularJS, and version control tools such as Git and Jenkins.
Extensive knowledge of cloud computing, containerization and orchestration, Azure, and CI/CD pipelines.
Familiarity with ITIL processes and frameworks, platform modules (ITSM, ITOM, ITAM, HRSD, CSM), and tools including Flow Designer, Studio IDE, and Update Sets.
Requires at least one relevant professional certification, such as ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or ITIL Foundation.
We are looking for an experienced ServiceNow Principal Platform Engineer to ensure the stability, scalability, and continuous improvement of enterprise service-management capabilities and digital workflows.
The role provides technical and strategic leadership across the full software development lifecycle for high-impact, complex systems supporting critical business and operational functions.
The position serves as the technical owner for assigned enterprise platforms, holding accountability for platform architecture, configuration, performance optimization, integrations, and long-term platform strategy.
Yearly Base Salary Range: $156,476 - $184,692
Key Responsibilities:
Provide technical expertise for multiple components of enterprise platforms to help identify the best technical solutions.
Troubleshoot platform problems within assigned areas, providing fault isolation and resolution that may be complicated by technology interdependencies.
Design scalable, maintainable, and secure solutions across multiple platform modules such as ITSM, ITOM, HRSD, SecOps, GRC, and CSM.
Evaluate and implement new platform capabilities, plugins, and integrations to support evolving business needs.
Define and enforce platform governance, including data model design, naming conventions, and development standards.
Own and govern the lifecycle of mission-critical software products and services while aligning project execution with strategic business goals.
Establish and optimize robust support processes using advanced tools to analyze and resolve complex technical issues, monitor system health, and produce actionable operational insights.
Review and approve platform enhancements for appropriate use of technology, ensuring efficient resource utilization and smooth transitions into production.
Oversee the development and execution of comprehensive test plans to ensure test coverage aligns with business risk and regulatory requirements.
Review solutions produced by lower-level developers and platform engineers to validate adherence to strategy and architecture standards.
Guide development teams on implementation best practices and architectural standards.
Oversee integrations with third-party systems using Integration Hub, REST and SOAP APIs, and other tools.
Lead platform upgrades, new module rollouts, and performance optimization efforts.
Create and maintain architecture diagrams, technical documentation, and solution blueprints.
Participate in governance reviews and provide technical sign-off on major platform changes.
Maintain accurate system documentation and configuration records while conducting audits to ensure compliance with established software configuration management and governance standards.
Direct software quality assurance and risk management initiatives by conducting in-depth safety assessments, identifying software-related risks, and driving the implementation of preventive and corrective actions.
Serve as a technical thought leader and mentor within the engineering organization to cultivate a culture of continuous innovation and technical excellence.
Champion the adoption of modern engineering methodologies, frameworks, and tools across teams and projects.
Maintain Application to Server Mappings by creating necessary governance processes and driving data requirements across all service owners.
Collaborate with business stakeholders to define and collect necessary Configuration Item attributes and relationship information.
Lead the technical security of the platform by monitoring and managing configuration items, controlling access to operating systems and databases, configuring MID servers, and enforcing security protocols.
Manage operational relationships with technology suppliers to ensure potential disputes or conflicts are raised and resolved.
Contribute technical elements to RFPs and RFIs and support contract terms and Service Level Agreement negotiations.
Travel may be required to other locations or external sites.
Work outside of normal work hours may be required to support 24/7 operations, including evenings and weekends.
Perform other duties and tasks as assigned.
Required Qualifications & Skills:
Minimum of a Bachelor's degree and 10 years of relevant professional experience, or an equivalent combination of education and experience.
Multiple certifications in the current platform domain technical skill, such as Implementation Specialist Certifications (ITSM, CSM, HRSD, ITOM, SAM, HAM, Performance Analytics, Risk and Compliance), Certified System Administrator, Certified Application Developer, Certified Technical Architect, or Certified Implementation Specialist for Data Foundations (CMDB and CSDM).
Proven experience as an enterprise platform architect with a specific focus on CMDB and CSDM.
Deep understanding of ITIL, configuration management, and enterprise architecture principles.
Hands-on experience with ServiceNow Discovery, Service Mapping, and Integration Hub Event Management.
Strong hands-on experience with core enterprise platform capabilities, including ITSM, ITOM, CMDB, CSM, HRSD, Enterprise Architecture, SecOps, GRC, and SPM.
Proficiency in REST and SOAP APIs, MID Server configuration, and Integration Hub spokes.
Experience integrating platforms with third-party tools such as Azure, AWS, Jira, SCCM, Dynatrace, and Splunk.
Experience developing platform logic and automation using scripting languages like JavaScript and Glide API, server-side and client-side APIs, reusable code modules, business rules, UI logic, and configuration policies.
Familiarity with Flow Designer, Workflow Editor, and Integration Hub.
Experience designing and building custom applications using enterprise development frameworks, platform tooling, and configuration environments.
Strong knowledge of CI class modeling, relationship mapping, and data normalization.
Familiarity with Automated Test Framework, Update Sets, and Source Control Integration.
Experience with DevOps pipelines and Agile methodologies.
Strong knowledge of role-based access control, Access Control Lists, and data security best practices.
Experience with platform performance tuning and governance frameworks.
Knowledge of ITIL v4, Agile Scrum, and enterprise architecture frameworks like TOGAF and Zachman.
Ability to translate complex business requirements into scalable technical solutions.
Excellent communication, documentation, and stakeholder management skills.
Advanced active listening, attention to detail, customer service, prioritization, and problem-solving skills.
History of leading more than 5 large ServiceNow implementations.
Native or bilingual proficiency in English.
Preferred / Nice-to-Have Qualifications:
Experience with Performance Analytics, Virtual Agent, and Predictive Intelligence.