Key Responsibilities: Design, build, configure, and customize enterprise platform applications, modules, and workflows, encompassing core service processes such as Incident, Problem, Change, and Service Request. The role involves designing, developing, and customizing applications and workflows across enterprise software platforms while minimizing reliance on managed service providers.
Numbers & Facts
Location
New York, NY
Salary
$126,745–$149,000 Per Year
Description
Position Summary:
An enterprise consulting organization is seeking a Senior ServiceNow Platform Engineer to ensure the stability, scalability, and continuous improvement of enterprise service-management capabilities.
The role involves designing, developing, and customizing applications and workflows across enterprise software platforms while minimizing reliance on managed service providers.
Key Responsibilities:
Design, build, configure, and customize enterprise platform applications, modules, and workflows, encompassing core service processes such as Incident, Problem, Change, and Service Request.
Implement integrations with third-party systems using REST, SOAP, and API-based technologies, alongside IntegrationHub or MID servers.
Develop and optimize platform-level logic and automation by writing configuration scripts, event-driven code, and workflow execution routines using JavaScript and the Glide API.
Enforce business rules, manage data operations, and support complex interaction patterns across the enterprise.
Analyze system performance issues, apply corrective actions, manage upgrades, and stay current with platform releases and industry best practices.
Develop and execute test plans, test cases, automated tests, and acceptance criteria for functional and non-functional requirements.
Implement and manage access controls, roles, permissions, and authentication mechanisms to ensure secure and compliant system operation.
Maintain complete system information, documentation, and operational processes while using management tools to investigate issues and diagnose incidents.
Define and execute small projects or sub-projects, providing technical advice to project teams and mentoring less experienced staff.
Qualifications & Skills:
Minimum of a Bachelor's degree in a relevant discipline or an equivalent combination of education and experience.
At least 5 years of relevant professional experience with strong ServiceNow platform management, administration, and development.
Hands-on experience with ServiceNow Performance Analytics, Virtual Agent, AI Search, CMDB, Discovery, and Service Mapping.
Proficiency in web technologies, including HTML, CSS, AngularJS, and version control tools such as Git and Jenkins.
Extensive knowledge of cloud computing, containerization and orchestration, Azure, and CI/CD pipelines.
Familiarity with ITIL processes and frameworks, platform modules (ITSM, ITOM, ITAM, HRSD, CSM), and tools including Flow Designer, Studio IDE, and Update Sets.
Requires at least one relevant professional certification, such as ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or ITIL Foundation.