Highlights
Position Overview Senior ServiceNow Leader Location: Newark, NJ (Hybrid – 3 days onsite) Contract:6 months Weare seeking an experienced ServiceNow expert to lead the design, development,and operational ownership of our ServiceNow platform. Key Responsibilities Platform Architecture &Administration Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management.
Numbers & Facts
| Location | Newark, NJ |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2002 |
| Website | http://crescensinc.com/ |
Description
Title: Senior ServiceNow Leader
Location:Newark, NJ (Hybrid)
Duration: 12+ months
Notes:
Both iLinc Web Cam and In Person Interview
Position Overview
Qualifications ·
Required skills:
Location:Newark, NJ (Hybrid)
Duration: 12+ months
Notes:
Both iLinc Web Cam and In Person Interview
Position Overview
- Senior ServiceNow Leader Location: Newark, NJ (Hybrid – 3 days onsite) Contract:6 months Weare seeking an experienced ServiceNow expert to lead the design, development,and operational ownership of our ServiceNow platform.
- This role is ideal for ahighly skilled technical professional who excels at solving complex challenges,driving automation, and ensuring the platform aligns with business objectives,ITIL processes, and organizational best practices.
- The successful candidatewill partner closely with IT and business stakeholders to deliver efficient,secure, and scalable digital workflows. Key Responsibilities Platform Architecture &Administration Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management.
- Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod. Oversee platform governance, enforce standards, and lead platform roadmap discussions. Custom Development &Automation Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations. Develop high-quality, scalable scripts using JavaScript and Glide APIs.
- Extend platform capabilities through IntegrationHub and scripted REST/SOAP APIs.
- Integrations & DataExchange Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server). Support integrations with device-management, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors). CMDB, Discovery & AssetManagement Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements. Maintain and tune Discovery schedules, probes, patterns, and classification logic.
- Support SAM/HAM processes, job runs, and data quality initiatives.
- Platform Security &Compliance Implement and maintain RBAC, access controls, audit logging, and platform security standards.
- Ensure compliance with organizational and regulatory requirements. Upgrades, Reliability &Observability Plan and execute upgrades, patches, and hotfixes with minimal business disruption.
- Maintain Performance Analytics indicators, collections, and dashboards. Monitor platform health and proactively resolve performance issues. Documentation, Enablement& Leadership Produce technical design documents, runbooks, and admin/user guides.
- Mentor junior team members and provide SME-level guidance to project and operations teams.
- Conduct training sessions for engineers, Service Desk, and business stakeholders.
Qualifications ·
- 7+ years of hands-on ServiceNow developmentand administration experience. · Expert knowledge of ITIL-based ITSMprocesses.
- Advanced proficiency in JavaScript, GlideAPI, Flow Designer, IntegrationHub, and ServiceNow Studio.
- Strong background integrating ServiceNow withenterprise systems via REST/SOAP APIs.
- Proven experience leading platform-levelinitiatives and technical decision-making. · Excellent analytical, debugging, and problem-solvingskills.
- Preferred Qualifications
- ServiceNow CSA plus one or more CIScertifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery)
- Experience with: Service Operations Workspace ·CMDB/Discovery/Service Mapping
Required skills:
- 7+ years of hands on ServiceNow development and administration experience.
- Expert knowledge of ITIL based ITSM processes.
- Advanced proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow Studio.
- Strong background integrating ServiceNow with enterprise systems via REST/SOAP APIs.
- Proven experience leading platform level initiatives and technical decision making.
- Excellent analytical, debugging, and problem solving skills.
About Company
Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.
Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.