Senior ServiceNow Developer

The DC Office of the Chief Technology Officer (OCTO) is seeking a Senior ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. You will maintain and perform continual service improvements across implemented modules (ITSM, ITFM, HRSD, ITOM, PPM, and SPM) and collaborate with cross-functional teams to translate business requirements into technical solutions.

• Design, develop, enhance, debug, and implement ServiceNow solutions
• Build requested items and tasks using workflows to manage processes and meet business requirements
• Design/develop ServiceNow Forms, Tables, and Modules
• Design, create, and configure Business Rules, UI Policies, UI Actions, Client
• Scripts, and ACLs (advanced scripting, incl. CMS/Service Portal)
• Design, create, and configure Notifications, UI Pages, UI Macros, Script Includes, and Formatters
• Develop Workflow / Flow Design to drive approvals and process lifecycle
• Configure and maintain data integrations between ServiceNow and other systems
• Create update sets and promote/test through multiple instances into production
• Perform code reviews and mentor junior developers
• Document and maintain functional business requirements, process flows, and use cases
• Ensure adherence to ServiceNow best practices, security guidelines, and governance