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Senior ServiceNow CMDB Architect

Spark Tek Inc

  • Owings MIlls, MD
  • 22 days ago
  • Remote

    Highlights

    ServiceNow Architecture & Platform Expertise Strong experience in ServiceNow solution and platform architecture. Design scalable and sustainable solutions across ServiceNow modules, with a focus on Discovery, CMDB, CSDM, and ITOM.

    Numbers & Facts

    LocationOwings MIlls, MD (
    Remote    )

    Description

    Job Title: Senior ServiceNow CMDB Architect
    Location: Remote

    Roles and Responsibilities:
    • Define and lead the overall ServiceNow architecture roadmap aligned with enterprise objectives.
    • Design scalable and sustainable solutions across ServiceNow modules, with a focus on Discovery, CMDB, CSDM, and ITOM.
    • Establish CMDB governance frameworks, data models, reconciliation strategies, identification rules, and data quality standards.
    • Drive enterprise-wide adoption of the Common Service Data Model (CSDM) and ensure alignment with ServiceNow standards.
    • Architect and oversee implementation of ITOM capabilities, including:
      • Discovery
      • Service Mapping
      • Event Management
      • Cloud Discovery
      • Operational Visibility
    • Design enterprise integration architectures using REST, SOAP, Integration Hub, and MID Servers.
    • Provide technical leadership and guidance to development, administration, and implementation teams.
    • Review solution designs, code quality, and platform configurations to ensure adherence to architectural standards.
    • Lead architecture workshops with business stakeholders, infrastructure teams, and leadership.
    • Ensure platform scalability, security, performance, and maintainability.
    • Define platform governance, development standards, and release management processes.
    • Collaborate with Enterprise Architects, Infrastructure Teams, and Service Owners to improve operational visibility and service health.
    • Support platform upgrades, transformation initiatives, and ServiceNow roadmap planning.
    Required Skills
    ServiceNow Architecture & Platform Expertise
    • Strong experience in ServiceNow solution and platform architecture.
    • Deep expertise in:
      • ServiceNow Discovery
      • CMDB Architecture & Governance
      • Common Service Data Model (CSDM)
      • ITOM Suite
        • Discovery
        • Service Mapping
        • Event Management
        • Operational Intelligence (preferred)
    • Experience designing enterprise-scale ServiceNow implementations.
    Integration & Automation
    • Strong experience with:
      • REST APIs
      • SOAP Web Services
      • Integration Hub
      • MID Servers
      • Third-party monitoring and infrastructure integrations
    • Expertise in workflow and process automation.
    Technical Leadership
    • Strong understanding of ServiceNow platform architecture and best practices.
    • Ability to mentor developers and administrators.
    • Experience conducting architecture reviews and design governance sessions.
    • Strong stakeholder management and communication skills.
    Platform Development Knowledge
    • Working knowledge of:
      • JavaScript
      • Glide APIs
      • Script Includes
      • Business Rules
      • Flow Designer
      • UI Builder
      • Service Portal
    ITSM & IT Operations
    • Strong understanding of:
      • ITIL Framework
      • IT Operations processes
      • Service Asset & Configuration Management
    Qualifications
    • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
    • 8-12 years of overall IT experience.
    • Experience leading enterprise-scale ServiceNow transformation programs.
    Preferred Certifications
    • ServiceNow Certified System Administrator (CSA)
    • ServiceNow Certified Application Developer (CAD)
    • Certified Implementation Specialist – Discovery
    • Certified Implementation Specialist – ITOM
    • Certified Technical Architect (CTA) – Preferred

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