Responsibilities:
We want to fill a Senior ServiceNow Application Developer role for the DC Public Schools (DCPS) in the DC Government.
The ideal candidate is a DMV resident with 10+ years of ServiceNow administration and JavaScript scripting experience, strong platform fundamentals including REST/SOAP API integration, and preferably holds a ServiceNow Certified Application Developer (CAD) certification.
Executive Summary: Client is looking for an experienced Senior ServiceNow Application Developer to support the development, administration, and ongoing enhancement of the district's ServiceNow platform within the Office of Data & Technology across multiple modules including S2P, HRSD, ITSM, and ITAM.
Position Description: This role plays a critical hands-on part in configuring, maintaining, and evolving ServiceNow to support district-wide business processes. The Developer will ensure solutions are scalable, user-centered, secure, and aligned to DCPS operational priorities while supporting continuous improvement.
Position Responsibilities:
Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance.
Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
Coordinate with Office of Chief Technology officer (OCTO) for development, changes and support.
Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.
General skills (must have):
Hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance. 10+ years of experience
Strong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration Business Rules, ClientScripts. 8 year(s) of experience
Experience integrating ServiceNow with external systems via REST/SOAP APIs 8 year(s) of experience
ITIL Foundation certification or equivalent ITSM process knowledge
Proficiency in JavaScript for ServiceNow scripting(business rules, client scripts, UI policies) 10+ years of experience
Knowledge on UI Policies, and UIActions Roles and Access Control Lists (ACLs) Update sets and platform administration 8 year(s) of experience
Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps 8 year(s) of experience
Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports. 8 year(s) of experience
Experience working in a public sector, K–12, education, or other highly regulated environment 8 year(s) of experience
General skills (nice to have):
ServiceNow Certified Application Developer (CAD) preferred
Language skills (must have):
English Native or bilingual proficiency
Experience required:
- **Required Qualifications:**
- 15 Years - Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience
- 10 Years - Hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance
- 10 Years - Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
- 8 Years - Strong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration Business Rules, ClientScripts
- 8 Years - Experience integrating ServiceNow with external systems via REST/SOAP APIs
- 8 Years - Knowledge on UI Policies, and UIActions Roles and Access Control Lists (ACLs) Update sets and platform administration
- 8 Years - Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps
- 8 Years - Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports
- 8 Years - Experience working in a public sector, K–12, education, or other highly regulated environment
- ITIL Foundation certification or equivalent ITSM process knowledge
**Minimum Education/ Certification Requirements:**
Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience.