Senior Service & UX Designer Consultant

5+ years supporting digital transformation initiatives within government, public sector, Crown corporations, or comparable environments. 10+ years of progressive UX, UI, and Service Design experience in complex enterprise environments.

Benefits:

• 401(k)
• Dental insurance
• Paid time off

Position Senior Service & UX Designer Consultant.
Duration: 12 months contract(Two additional 1-year extensions)
Location: Edmonton, Alberta, Canada(Hybrid 2-3 days onsite a week)
 
Required Qualifications

• 10+ years of progressive UX, UI, and Service Design experience in complex enterprise environments. 
• 5+ years supporting digital transformation initiatives within government, public sector, Crown corporations, or comparable environments. 

 
Required Project Experience
Proposed candidate's experience to be demonstrated through representative projects, including:
 
Two Human-Centred Service Design & User Research projects 

• Discovery 
• Service design 
• User research 
• Journey mapping 
• Service blueprinting 
• Research-driven service improvements 

 
Two UX/UI, Design Systems & Accessibility projects 

• Enterprise digital products/platforms 
• UX/UI artifacts 
• Responsive/mobile-first design 
• Design systems 
• Accessibility/WCAG 
• Developer handoff 

 
Two Digital Service Delivery & Product Design projects 

• Citizen-facing, partner-facing, or enterprise digital services 
• Complex workflows 
• Digital modernization 
• Product/service improvement