Position Overview
As a Senior Service Technician who provides on-site field service and support to our customers’ equipment at national and international locations, you will utilize a safe, proven, and efficient process to meet customer needs, utilizing skill and knowledge to your highest ability to deliver world-class solutions to our customers.
Team Altus believes that our employees are our most important asset. We strive to provide our team members with a place to learn and develop exceptional skills and utilize those skills and knowledge to their best ability to deliver world-class solutions to our customers. We provide leading benefits, including 11 annual paid company holidays, medical, dental, vision, and life insurance, 401k with 4% company match, monthly cell phone allowance, and a cashable leave program.
Key Responsibilities
- Travel to national/international job site locations, with an expected 75% travel schedule
- Execute safe service deliveries as part of a team or as an individual when required.
- Lead small teams and shifts as required
- Ability to follow work instructions, procedures, and specifications.
- Connect hoses, fittings, and equipment to customer systems and company equipment
- Operate company equipment (including but not limited to: oil transfer pumps, filtration, and heating equipment)
- Ability to troubleshoot and solve basic issues with service equipment or processes.
- Visual inspection equipment prior to use
- Record gauge and LCD readout values on paper or electronic logs.
- Ability to perform routine and preventative maintenance to company owned equipment
- Ability to discuss methodologies and processes with internal and external stakeholders
- Support continuous improvement initiatives
- Resolve all customer complaints
- Responsible for submitting completed paperwork promptly
- Perform other necessary job-related duties or responsibilities
- Support company and customer goals with safe, reliable field service performance
- Work with field service multiple functional representatives (Sales, Customer Service, Safety, etc.) to provide exceptional customer experience
- Follow company procedures and quality policies
- Meet regulatory requirements when applicable (OSHA, FMCSA, Customer)
Education
- High School Diploma or equivalent.
Qualifications & Experience
- Experience:
- 6 months or more experience in the Industrial Services, Chemical Cleaning, or Oil Flushing service
- Excellent problem-solving skills with a knack for troubleshooting technical issues
- Ability to work in an industrial setting, utilizing hand tools, power tools, and company provided pumping, heating, and filtering equipment.
- Strong time-management skills and an ability to stick to a tight schedule
- Ability to collaborate with others and work well on a team
- Enthusiasm for providing excellent customer service
- Excellent communication skills
- Skills:
- Strong analytical, organizational, and communication skills
- Excellent critical thinking and problem-solving skills
- Personal Attributes
- Detail-oriented with a proactive approach to problem-solving
- Leadership attributes, to include integrity, self-awareness, resilience, and the ability to collaborate, inspire, and motivate others
- High ethical standards and commitment to safety
- Ability to work in fast-paced, high-pressure environments
- Strong customer service orientation
- Work Environment Requirements
- Attendance on a regular, consistent basis is mandatory
- Ability to work in industrial and shipboard environments with exposure to chemicals and lubricants
- Willingness to travel to project sites including DOD vessels, nuclear and industrial facilities, client locations and industry events, as required.
- Adherence to strict safety protocols and use of personal protective equipment, as required
- Adherence to strict cybersecurity protocols, as required
Physical Requirements:
- Vision: Minimum vision required to prevent injury to oneself and others
- Hearing: Perceiving the nature of sounds with or without correction
- Talking: Expressing or exchanging ideas by means of the spoken word
- Lifting small, weighted objects constantly; 20 pound objects frequently and 25-50 pound objects occasionally
- Climbing ladders, stairs, and ramps
- Balancing, pushing, and pulling
- Crouching, kneeling, reaching, and grasping objects
- Walking: move about inside the office and/or branch facilities, airports, and customer facilities
Employment Standards
- Identification Required (ability to get US Passport within 6 months of hire)
- Background Screening
- Clean Driving Record
- Drug Screening
- Employment Verification Requests
Recruitment Policies
- Accommodations: Essential functions of this position may include but are not limited to lifting, reaching, bending, stooping, twisting, kneeling, crouching, carrying objects, ascending/descending stairs and commuting to work location. If you are an individual with a disability and need a reasonable accommodation to perform the essential job functions under the Americans with Disability Act (ADA) or other state or federal law, you may request an accommodation.
- The Company is a drug-free company and Equal Opportunity Employer – By Choice.
- All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.
- The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
- This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
- The Company is committed to creating an accessible and inclusive application process. Should you need any accommodations or assistance, please contact our Talent Acquisition team.