Overview Service Engineers ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink. In this role, you'll partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service—turning endpoint telemetry into actionable insights, automation, and measurable outcomes. You'll own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization, all while advancing the organization from reactive support to experience‑driven operations.When issues arise, you're the calm technical leader who uses real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring. As a principal engineer, you'll set technical standards, mentor other engineers, and shape the DEX roadmap—defining what “good” looks like for endpoint experience and translating complex data into business‑level impact.Locations Providence offers remote work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations:Alaska: AnchorageWestern Washington: Seattle, Redmond, Renton, OlympiaEastern Washington: SpokaneWashington - Clark County: VancouverOregon: PortlandCalifornia - Humboldt County: EurekaNorthern California: Santa Rosa, SonomaSouthern California: Los Angeles, Irvine, AnaheimMontana: MissoulaTexas: LubbockRequired Qualifications Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent combination of education and experience5 years related experience in systems administration; more preferredExperience in automation, specifically related to deployment, recovery, or other manual processesExperience with n-tier solutionsExperience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service ExpectationsExperience leading and representing the Service in backlog discussions and standupsPreferred Qualifications Experience in a Healthcare environment5 or more years of Information Technology experience1 or more years of experience managing Digital Experience (DEX) platforms, preferably NexthinkStrong Experience administering Windows and macOS management platforms (Intune, Microsoft Configuration Manager, Jamf)Strong Experience with source code version control using Git/GitHubStrong Experience in process automation using PowerShell or BashProficiency in Nexthink for endpoint analytics and experience managementStrong PowerShell scripting skills for automation and systems managementHands‑on experience with Microsoft Intune for modern device managementExperience administering Microsoft Configuration Manager (SCCM)Experience managing macOS devices using Jamf ProExperience leading and representing the Service in backlog discussions and standupsSalary Location-wise minimum and maximum wages:Alaska (Anchorage): $61.31 – $104.39Alaska (Kodiak, Seward, Valdez): $63.91 – $108.82California (Humboldt): $63.91 – $108.82California (Northern California – except Humboldt): $71.70 – $122.09California (Southern California – except Bakersfield): $63.91 – $108.82California (Bakersfield): $63.91 – $108.82Montana (except Great Falls): $49.36 – $84.05Montana (Great Falls): $46.76 – $79.62Oregon (non‑Portland): $57.16 – $97.32Oregon (Portland): $61.31 – $104.39Texas: $46.76 – $79.62Washington (Western – except Tukwila): $63.91 – $108.82Washington (Southwest – Olympia, Centralia): $61.31 – $104.39Washington (Clark County): $61.31 – $104.39Washington (Tukwila): $63.91 – $108.82Washington (Eastern): $54.56 – $92.89Washington (Southeastern): $57.16 – $97.32Benefits Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time‑off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and more.EEO Statement Providence is a proud Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.#J-18808-Ljbffr