Senior Service Assurance Engineer, Dark Fiber Remediation
Stand 8
Denver, Colorado
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JOB DETAILS
LOCATION
Denver, Colorado
POSTED
11 days ago
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally, with offices in Los Angeles, New York, New Jersey, Atlanta, Mexico, India, and more.
We are seeking a Senior Service Assurance Engineer - Dark Fiber Remediation with a strong focus on OTDR analysis and OSP (Outside Plant) Design/Engineering. This role is critical in supporting high-priority customers by ensuring rapid diagnosis and resolution of complex dark fiber issues at the physical layer.
This position requires deep expertise in fiber network design, OTDR trace interpretation, and OSP infrastructure, combined with strong troubleshooting and customer-facing skills. The ideal candidate will bridge design, testing, and operations, driving efficient resolutions while proactively improving service delivery readiness.
Location & Work Type
Location: Mexico
Work Type: Remote
Key Responsibilities
Own and manage fiber service assurance tickets end-to-end, ensuring timely resolution, accurate documentation, and proactive communication
Perform advanced OTDR trace analysis to identify faults such as attenuation, breaks, reflections, and splice or connector issues
Diagnose and troubleshoot dark fiber (Layer 1) issues, including mispatching, signal loss, and physical layer inconsistencies
Interpret and validate OSP designs, fiber routes, splice diagrams, and construction documentation
Collaborate with engineering teams to review and correct fiber design discrepancies, ensuring alignment between design and field implementation
Develop and execute structured troubleshooting and remediation plans across internal teams, customers, and third-party vendors
Coordinate and guide OSP and ISP field technicians, providing precise technical direction based on OTDR results and design analysis
Analyze fiber infrastructure including circuit routing, path diversity, and construction standards to identify risks and failure points
Create and update fiber design schematics, KMZ files, and scopes of work for network redesign or restoration efforts
Lead high-priority incident bridges, performing root cause analysis and driving resolution under tight SLAs
Proactively validate service delivery prerequisites, including fiber test results and design readiness, to prevent escalations
Communicate complex technical findings clearly to both technical and non-technical stakeholders
Required Qualifications
Bachelor's degree in Network Engineering, Telecommunications, or related field, or equivalent experience
4+ years of telecom experience with strong exposure to fiber networks and OSP engineering
Proven expertise in OTDR testing, trace interpretation, and fiber test validation
Hands-on experience with fiber design and OSP infrastructure, including routes, splicing, and construction methods
Proficiency with tools such as Exfo FastReporter, Anritsu NetWorks, or similar fiber test analysis platforms
Experience with Salesforce, M6/MetaSolv, GE Smallworld, myWorld, or similar inventory and design tools
Strong ability to interpret and produce fiber diagrams, Visio designs, and Google Earth KMZ files
Deep understanding of fiber types, splice enclosures, connectors, and termination practices
Knowledge of inside plant environments, data centers, and cross-connect operations
Strong problem-solving, root cause analysis, and decision-making skills in high-pressure environments
Excellent communication and customer management skills, including conflict resolution and expectation management
Preferred Qualifications
Experience in OSP network design and engineering workflows, including permitting and construction support
Field experience with fiber testing, cleaning, patching, and connector troubleshooting
Familiarity with design validation versus as-built discrepancies
Ability to visualize and reconstruct physical fiber paths from OTDR traces and network diagrams
Exposure to network automation or inventory integration platforms
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally, with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. We operate at the cutting edge of technology, leveraging automation, process excellence, and over 15 years of growth to deliver a world-class experience.
Our mission is to positively impact the world by creating success through People, Process, and Technology.