The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable industry-leading results through innovation safety and field leadership. Our diverse and passionate team thrives on collaboration values relationships and is committed to making a positive impact. We are driven by growth excellence and the belief that the best ideas come from diverse perspectives.Senior Relationship Strategist - Mentor Innovate DeliverAs a Senior Service Account Manager you will take charge of our most important client relationships-ensuring the consistent delivery of high-quality services and driving client satisfaction and retention. In this leadership role you will mentor and guide account managers providing the support and professional development they need to excel and optimize team performance.You will collaborate closely with internal stakeholders to align service offerings with client needs resolve escalated issues and uncover opportunities for growth-whether through expanding current accounts developing new relationships or driving overall business development.If you are a strategic thinker with a passion for leadership client success and growth this is your chance to make a big impact.Essential Duties & ResponsibilitiesTo successfully perform this role an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge skills and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.Engage directly with clients to understand their goals and objectives serving as the primary liaison between customers and internal teams for seamless communication and collaboration. Regularly assess satisfaction levels and uncover opportunities for added value. Partner with clients to develop long-term facilities plans ensuring work is scheduled executed and completed flawlessly.Design and execute strategic account plans to strengthen relationships with large complex accounts-driving growth through both customer acquisition and retention strategies.Identify and capitalize on opportunities for account expansion including upselling and cross-selling additional services.Collaborate across internal teams to align service delivery with client needs and organizational priorities.Manage day-to-day preventive maintenance programs service contracts and requests for potential work with precision and efficiency.Resolve complex client challenges involving multiple stakeholders or technical issues working closely with internal departments to deliver timely solutions and maintain a positive customer experience.Mentor and develop team members through technical training customer service coaching and pursuit strategies assist with preparation for client interactions and attend meetings as needed.Monitor and analyze financial performance metrics for client accounts identifying areas for improvement and growth.Conduct deep market and competitor analyses to inform strategic decisions and implement improvement initiatives.Stay ahead of industry trends and market shifts to provide clients with actionable insights and recommendations.Perform other duties as assigned.Required Education & ExperienceMore than 5 years of experience in account management or client services within HVAC Mechanical Architectural or related industries including at least 2 years in a leadership or supervisory capacity.Demonstrated ability to mentor and develop team members fostering growth and performance excellence.Proven customer service experience managing high-impact accounts and navigating complex client relationships.Consistently maintain professionalism organization and attention to detail-positioning yourself as a trusted advisor to clients.Exceptional communication negotiation and interpersonal skills paired with strong problem-solving and conflict resolution capabilities.Proficient in Microsoft Office Suite Word Excel PowerPoint and experienced with CRM platforms and other tools for managing client accounts.Other DetailsThis position will support the Duluth MN territory and surrounding areas.This position requires frequent travel approximately 50 to local and regional job sites.Must possess and maintain a valid drivers license in accordance with companys driving policy.All offers of employment are expressly contingent upon the satisfactory completion in accordance with Company policy of a pre-employment drug screening and background check.What Sets Us ApartSafety - You are part of a team that practices safety first in all we do.Innovative Culture - Where all ideas are valued and new concepts are encouraged ensuring continuous growth and out-of-the-box thinking.Onboarding - Coordinated support to ensure integration into the company complete understanding of role and team membersCollaborative Environment - Join a collaborative workspace where support and open communication are the foundation leading to stronger relationships and teams.Continuous Learning - Access to resources and opportunities for day-to-day learning and professional developmentCommunity Engagement - We encourage and support community involvement and volunteer work providing opportunities to give back and make a positive impact in their communitiesImpact - Be a part of a company that makes a difference both the in market and in the community.Compensation & BenefitsThe expected annual compensation range for this position is 80900-121400. Compensation offered to the selected candidate will vary depending on relevant knowledge skills training experience and market conditions.This position is eligible for profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits includeComprehensive Health Coverage Medical Dental & Vision OptionsEmployer-Paid Coverage Group Term Life Short & Long-Term Disability Coverage401K with Employer MatchDiscounted Company Stock Employee Stock Purchase PlanProfit SharingGenerous Paid Time Off & Paid HolidaysEmployee Referral Bonus ProgramRobust TrainingDevelopment & Professional Growth OpportunitiesExclusive Discounts Access to Perks Marketplace Discount ProgramCompany Engagement and MoreDisclaimer The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.This position is not eligible for sponsorship.The Jamar Company does not set fixed deadlines for applications to open positions.The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.If you are a person with a disability and need assistance with the application process or if youre experiencing difficulty using our website to apply for a position please reach out to our Human Resources department at careersjamarcompany.usEqual Opportunity Employer including individuals with disabilities and veterans.If youd like more information on your EEO rights under the law please click