Senior Scrum Master

Overview

MSQ DX is seeking a Certified Senior Scrum Master to join our growing delivery organization. This role supports multiple Agile teams across concurrent projects and plays a key leadership role in driving Agile and Lean practices at scale to ensure predictable, high-quality delivery outcomes.

The Senior Scrum Master is engaged from project inception through delivery and serves as a servant leader, coach, and change agent. This role partners closely with Project Managers and senior stakeholders to improve delivery execution, team maturity, and cross-team coordination in a fast-paced, client-facing environment.

Responsibilities

• Serve as Senior Scrum Master for multiple Agile teams across concurrent projects, facilitating all core Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives
• Own sprint capacity planning across assigned teams, actively managing sprint velocity, commitments, and delivery predictability
• Track and maintain sprint deliverables aligned to PI Plan roadmaps, proactively identifying cross-project risks, dependencies, and delivery impacts
• Partner with Project Managers and cross-functional stakeholders to support delivery across multiple concurrent projects, ensuring alignment on priorities, timelines, and dependencies
• Lead and facilitate scaled Agile events, including PI Planning, cross-team planning, delivery synchronization, dependency management, and system-level Inspect & Adapt sessions
• Enable teams to adopt Lean thinking and flow-based delivery, leveraging Kanban practices and visual management to continuously optimize throughput and reduce bottlenecks
• Coach teams, leaders, and stakeholders on Lean, Agile, Scrum, and SAFe principles, driving higher levels of team autonomy, accountability, and performance
• Drive and facilitate effective retrospectives, ensuring continuous improvement actions are identified, owned, and executed
• Act as a change agent and mentor, supporting team maturity, organizational Agile adoption, and continuous improvement across the delivery organization

Skills & Requirements

• Bachelor's degree in a related field, or equivalent combination of professional experience and education
• Experience at a digital agency strongly preferred, but not required
• 10+ years of experience as a Scrum Master or Agile delivery leader in complex environments
• Proven experience supporting multiple Agile teams and concurrent project delivery within large, matrixed organizations
• Experience working within SAFe, the Kanban Method, or hybrid Agile frameworks
• Demonstrated experience supporting or launching Agile Release Trains (ARTs) and facilitating PI Planning at scale
• Strong hands-on experience with sprint capacity planning, velocity management, delivery forecasting, and dependency management
• Experience leading or contributing to Agile transformations at scale
• Experience transitioning teams or organizations from Waterfall to Agile is a strong plus
• Scrum Master certification (CSM, SAFe SSM/SPC, or equivalent)
• Excellent facilitation, conflict resolution, and stakeholder management skills
• Strong communication, presentation, coaching, and leadership capabilities