Work Environment

• Hybrid position based in Nashville, Tennessee.
• Work location: 312 Rosa L. Parks Avenue N., 20th Floor, Nashville, TN 37243.
• The number of required onsite days is not specified.
• The State has not yet confirmed whether non-local candidates can relocate after selection.
• Monday through Friday.
• 7.5 working hours per day / 37.5 hours per week.
• Expenses are not allowed.

Position Summary

The State of Tennessee is seeking a Salesforce Platform Administrator II to provide advanced Salesforce system administration and platform support across State agencies and departments.

The position supports 11 statewide Salesforce orgs utilizing Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud. Responsibilities include user and security administration, Salesforce configuration, small-to-medium platform enhancements, automation, data quality, reporting, release support, and troubleshooting.

The Administrator II will work closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing Salesforce solutions while ensuring compliance with STS governance, security, documentation, and audit requirements.

Key Responsibilities

Salesforce Administration

• Provide daily Salesforce platform administration.
• Manage user provisioning and user access.
• Configure profiles and permissions.
• Manage platform security configurations.
• Maintain Salesforce objects and configurations.
• Troubleshoot user and system issues and escalate complex problems when necessary.

Configuration & Enhancements

Implement small-to-medium Salesforce enhancements, including:

• Page layout updates.
• Salesforce Flows.
• Process automation changes.
• Minor data-model modifications.
• Object configuration.
• Security and permission changes.

Translate business requirements from agency stakeholders into actionable Salesforce configuration tasks.

Multi-Org Platform Support

• Support 11 statewide Salesforce orgs.
• Work across environments utilizing:
  • Public Sector Solutions
  • Experience Cloud
  • Service Cloud
  • Sales Cloud
• Coordinate with internal Salesforce teams and vendors to maintain consistency across organizations.
• Manage competing priorities within a multi-org Salesforce environment.

Data Management & Reporting

• Monitor and maintain Salesforce data quality.
• Support duplicate prevention.
• Perform data hygiene and validation activities.
• Maintain and update reports and dashboards based on agency requirements.
• Apply Salesforce data-management principles and best practices.

Release & Deployment Support

• Assist with release-management activities.
• Prepare Salesforce sandboxes.
• Coordinate testing.
• Support deployments.
• Work within Agile and iterative delivery processes.

Governance & Compliance

• Ensure Salesforce configuration follows STS standards.
• Follow established governance processes.
• Maintain compliance with security requirements.
• Support documentation and audit requirements.

Platform Improvement

• Stay current with Salesforce releases and new capabilities.
• Evaluate relevant platform improvements.
• Recommend enhancements where appropriate.
• Support the continued stability and performance of statewide Salesforce solutions.

Required Qualifications

• Bachelor's degree from an accredited college or university in:
  • Computer Science
  • Information Systems
  • Business
  • Related field
• Minimum 3 years of professional Salesforce administration experience.
• Strong Salesforce administration experience, including:
  • User Management
  • Profiles
  • Permissions
  • Security
  • Object Configuration
  • Salesforce Flows
  • Process Automation
• Knowledge of Salesforce data management.
• Experience with Salesforce reports and dashboards.
• Strong analytical and problem-solving skills.
• Understanding of Agile methodologies and iterative delivery.
• Ability to manage multiple tasks and competing priorities.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with agencies, vendors, and internal teams.

Certification Requirement

The candidate must have, or obtain within the State's established timeframe:

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator

The requisition does not specify the timeframe for obtaining these certifications.

Nice-to-Have Qualifications

Candidates who meet one or more of the following qualifications will receive preference:

• Salesforce Public Sector Solutions experience.
• Salesforce Experience Cloud experience.
• Salesforce Service Cloud experience.
• Salesforce Sales Cloud experience.
• Public-sector Salesforce experience.
• Experience working in multi-org Salesforce environments.
• Experience supporting enterprise Salesforce environments.
• Experience supporting multiple business units or agencies.
• Salesforce release-management experience.
• Experience working with vendor Salesforce development or support teams.

Technical Skills

Salesforce Administration

• User Provisioning
• Profiles & Permissions
• Security Configuration
• Object Configuration
• Salesforce Flows
• Process Automation
• Data Model Configuration

Salesforce Platforms

• Public Sector Solutions
• Experience Cloud
• Service Cloud
• Sales Cloud

Data & Reporting

• Data Quality
• Duplicate Prevention
• Data Validation
• Reports
• Dashboards

Platform Operations

• Sandbox Management
• Testing Coordination
• Deployment Support
• Release Management
• Troubleshooting
• Salesforce Governance

Methodologies

• Agile
• Iterative Delivery

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan