Senior Revenue Cycle Operations Systems Analyst

Overview

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren't empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

Position Purpose: The Senior Analyst, Revenue Cycle Systems & Optimization, reports to the Senior Director and supports the analysis, administration, optimization, and ongoing improvement of revenue cycle technologies and business solutions across the Central Business Offices (CBOs) and Revenue Cycle Operations (RCO). This role evaluates system performance, workflows, data, and AI-enabled capabilities to identify opportunities that improve cash acceleration, denial reduction, accounts receivable prioritization, productivity, quality, and decision support. The Senior Analyst partners with operational, technology, analytics, and vendor stakeholders to translate business needs into practical solutions and measurable results.

Key Responsibilities

• Support the administration, analysis, and optimization of revenue cycle technologies, workflows, and system integrations serving the Central Business Office (CBO) and enterprise revenue cycle operations
• Serve as a senior subject matter resource for revenue cycle platforms, system functionality, workflows, reporting, and user adoption
• Partner with Revenue Cycle Operations, IT, Data & Analytics, Application Development, and external vendors to document requirements, evaluate solutions, and support technology roadmaps
• Coordinate system implementation and expansion activities, including requirements gathering, testing, documentation, training support, new-facility onboarding, and transition readiness
• Maintain system controls, governance documentation, audit processes, and standard operating procedures that support data integrity, compliance, security, and operational consistency
• Analyze, prioritize, and track system enhancements, automation opportunities, defects, and process improvement initiatives
• Investigate system incidents, coordinate issue escalation, and work with cross-functional partners to support timely resolution and minimize operational disruption
• Develop, validate, and maintain key performance indicators, dashboards, recurring reports, and analyses that provide visibility into system effectiveness and revenue cycle outcomes
• Support vendor management through issue tracking, performance analysis, release review, testing coordination, and evaluation of emerging capabilities
• Assess automation, artificial intelligence, and advanced analytics solutions and support responsible adoption within revenue cycle workflows

Revenue Cycle Systems Support & Optimization

Artiva HCx

• Support administration and optimization of the Artiva HCx platform across CBO-supported facilities in alignment with revenue cycle objectives
• Coordinate onboarding and deployment activities for newly acquired or implemented facilities, including configuration review, testing, documentation, and readiness tracking
• Monitor system utilization, workflow adherence, account inventory, and data quality; identify issues and recommend corrective actions
• Develop, validate, and maintain operational reporting solutions, including delivered WebReports, custom reports, dashboards, Tableau analytics, and revenue cycle performance metrics
• Work with vendor and internal partners to evaluate enhancements, test releases, document requirements, and resolve platform issues
• Maintain payer configurations, data feed monitoring, user access processes, account reconciliation controls, and system administration documentation

Automated Refund Tool (ART)

• Support the administration and monitoring of the enterprise refund management platform to promote compliance, efficiency, and standardized processes
• Coordinate implementation, testing, documentation, adoption, and continuous improvement activities for refund automation
• Analyze exceptions and workflow performance and collaborate with technology and operational partners on enhancement opportunities

INSPIRE Revenue Cycle Applications

• Serve as a senior functional resource for revenue cycle-related INSPIRE modules, including Insurance Verification, Billing, Cash Management, Billable Items, Charge Capture, Reporting, and Center Information management
• Gather requirements, analyze defects and enhancement requests, coordinate testing, and maintain governance and process documentation across supported applications
• Partner with operational stakeholders to identify opportunities to improve system utilization and revenue cycle performance
• Support implementation planning, system enhancements, release readiness, and integration initiatives across the revenue cycle application portfolio

Waystar

• Support analysis and optimization of enterprise claims management, denial management, remittance processing, and workflow automation solutions within Waystar
• Monitor data integrations, reporting, edit performance, and workflow effectiveness; investigate variances and coordinate resolution
• Evaluate emerging artificial intelligence and automation capabilities and prepare findings and recommendations for review
• Collaborate with operational and technology partners to ensure solutions support evolving business requirements and priorities

Analytics, Innovation & Continuous Improvement

• Develop and enhance business intelligence, analytics, and reporting solutions that use CBO data and approved AI tools to support decision-making across RCO
• Analyze workflows and performance trends to identify opportunities for automation, cash acceleration, denial reduction, improved quality, and labor efficiency
• Maintain standards for reporting accuracy, system governance, process documentation, testing evidence, and operational best practices
• Provide technical guidance, knowledge sharing, and analytical support to teammates and business partners
• Prepare clear analyses, business cases, recommendations, and status updates for the Senior Director and other stakeholders

Qualifications

• High school diploma / GED is required
• Bachelor's degree in Business Administration, Healthcare Administration, Finance, Accounting, Information Systems, Computer Science, Data Analytics, or a related field is preferred
• Minimum of three years of progressive experience in Revenue Cycle, Healthcare Services, Ambulatory Surgery, Physician Practice Management, healthcare technology, or a related environment
• Demonstrated experience supporting revenue cycle technology initiatives, business process optimization, system implementations, or operational improvement projects in a multi-site or enterprise environment
• Experience collaborating with Revenue Cycle Operations, Information Technology, Data & Analytics, Application Development, and vendor partners
• Strong understanding of end-to-end revenue cycle processes, including registration, insurance verification, billing, claims management, denial management, cash posting, refunds, and accounts receivable management
• Advanced proficiency with SQL query development and maintenance, Microsoft Excel, PowerPoint, Word, and related business productivity tools, with the ability to translate complex operational data into actionable insights
• Experience developing and using business intelligence, data visualization, and performance reporting tools such as Tableau, Power BI, or equivalent platforms
• Demonstrated ability to analyze complex data sets, identify trends and root causes, validate results, and develop practical recommendations
• Experience with system governance, requirements gathering, testing, auditing, change management, documentation, and user adoption across multiple platforms and stakeholder groups
• Knowledge of automation technologies, artificial intelligence applications, workflow optimization, and emerging healthcare revenue cycle technologies preferred
• Strong project coordination skills with demonstrated ability to manage priorities, dependencies, risks, timelines, and deliverables
• Strong written and verbal communication skills, including the ability to explain business, operational, and technical concepts to varied audiences
• Ability to develop business cases, document recommendations, and influence decisions through data and subject matter expertise
• Strong analytical, problem-solving, and critical-thinking skills with attention to detail and a commitment to sustainable solutions
• Demonstrated ability to work independently, manage multiple priorities, and collaborate effectively in a cross-functional environment
• Commitment to continuous learning and staying current with healthcare revenue cycle trends, regulatory requirements, and technology advancements

Preferred Certifications

Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), Project Management Professional (PMP), Lean Six Sigma, or other relevant healthcare, analytics, or project management certifications preferred

USD $72,800.00/Yr. USD $82,000.00/Yr.