SENIOR RECOVERY EXECUTIVE

ROLE SPECIFICATION

Role Title

Senior Recovery Executive

Employee Interviewed

Reports To

Regional Recovery Manager

Company

Muthoot Fincorp Limited

Function/Department

Secured & Unsecured Lending Business / Recovery

Written By

Approved By (Jobholder)

Approved By (Immediate Superior)

Date (Written On)

30/12/2025

ROLE SUMMARY

The role responsible for recovering overdue payments, negotiating with customers, and ensuring compliance with company policies and laws.

ORGANIZATIONAL CHART

O

KEY RESPONSIBILITIES

Portfolio Management

Contact delinquent customers via phone, email, or written correspondence. Focus on high-risk accounts for recovery

Stakeholder Management

Collaborate with internal teams (legal, Business, etc.)

Compliance Management

Ensure compliance with regulatory requirements, organizational policies, and industry standards.

Data Management

Provide regular reports on recovery rates and performance to senior team

KEY DECISIONS TAKEN

NA

KEY INTERACTIONS

Internal Stakeholders

External Stakeholders

Business

Legal

Recovery

Customers, Police dept

KEY ROLE DIMENSIONS

Geographical Coverage-

No of Direct Reportees-

Total Team Size -

Portfolio -

12 - 15 Branches (75 - 150 Kms)

Nil

Nil

14 to 15 Lacs & 40 to 80 Cases

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

• Strong communication and negotiation skills
• Proficiency in debt recovery software and accounting systems
• Knowledge of debt recovery laws and regulations

EDUCATION / EXPERIENCE

2-4 years of experience in debt collection or financial services

Minimum Qualification:12 Pass / Any Graduate