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Senior Quality Assurance Investigator

eTeam Inc.

  • Remote, TX
  • 18 days ago
  • Remote
  • $40–$45 Per Hour

Highlights

Position Responsibilities: Review and independently perform Anti-Money Laundering (AML)/Fraud complex case investigations and perform quality assurance reviews, including matters with multiple alert instances across consumer banking products such as credit cards, checking accounts, savings accounts, prepaid cards, and related account relationships. Requirements: 3 years' experience in AML, KYC or EDD with a financial institution, payment-focused company or equivalent, out of which 1 need to be performing quality assurance reviews of transaction monitoring investigations and Suspicious Activity Reports.
eTeam Inc.

Numbers & Facts

LocationRemote, TX (
Remote)
IndustryOther/Not Classified
Salary$40–$45 Per Hour
Company Size100 to 499 employees
Year Founded1998
Websitewww.eteaminc.com

Description

Job Title: Senior Quality Assurance Investigator
Job Type: Contract
Duration: 6 Months
Location: Remote


Position Responsibilities:
  • Review and independently perform Anti-Money Laundering (AML)/Fraud complex case investigations and perform quality assurance reviews, including matters with multiple alert instances across consumer banking products such as credit cards, checking accounts, savings accounts, prepaid cards, and related account relationships.
  • Identify and analyze suspicious activity patterns, red flags and corresponding AML typologies and mitigating factors across consumer banking products and account activity, and document clear investigative conclusions.
  • Demonstrate a clear understanding of money laundering typologies related to consumer and commercial banking products.
  • Working knowledge of 314(b) requests to peer institutions and outreach to law enforcement for additional information.
  • Prepare clear, well-supported written case narratives, escalation recommendations, and SAR/no-SAR rationales consistent with applicable standards and client expectations.
  • Conduct QA reviews of analyst and investigator cases, applying quality standards consistently and documenting findings in a clear and defensible manner.
  • Provide professional, actionable feedback and training to improve quality outcomes and promote consistent investigative practices.
  • Liaise with compliance officers to calibrate on risk appetite, standards, escalation expectations, and quality requirements.
  • Oversee high-risk investigations and complex Suspicious Activity Reports (SARs).
  • Monitor and stay current with BSA/AML and OFAC regulatory, industry developments, and best practices.
  • Maintains strict adherence to all SLAs and external regulatory deadlines.
  • Demonstrates the ability to work independently, remain organized, and prioritize work to complete assigned duties as assigned.
  • Provides and receives feedback in a constructive and professional manner.
  • Demonstrates superior verbal and written communication skills.
  • Performs other duties and project assignments as directed.

Requirements:
  • 3 years' experience in AML, KYC or EDD with a financial institution, payment-focused company or equivalent, out of which 1 need to be performing quality assurance reviews of transaction monitoring investigations and Suspicious Activity Reports.
  • Experience conducting and reviewing complex case investigations involving multiple alerts, products, counterparties, activity types, and investigative decision points.
  • Bachelor's degree in Finance, Economics, or Business, or equivalent work experience.

Technical Knowledge and Skills
  • Knowledge of AML regulations (BSA, USA PATRIOT Act, OFAC, etc.)
  • Deep understanding of consumer and commercial banking products, including credit cards, checking accounts, savings accounts, prepaid cards, and related transactional behavior. Ability to identify suspicious activity patterns, mitigating factors, customer risk indicators, escalation triggers, and documentation requirements.
  • Strong investigative skills, including the ability to synthesize customer information, transactional activity, alert history, product usage, and external information into clear investigative conclusions.
  • Strong written communication skills, including the ability to prepare concise, accurate, and well-supported case narratives, QA findings, and feedback summaries.
  • Soft skills required to provide professional, actionable feedback and training to improve quality outcomes and promote consistent investigative practices.
  • Strong understanding of SAR /QA requirements.
  • Leadership in case review and escalation.
  • Ability to enforce quality metrics across teams.
  • Strong analytical, organizational and communication skills.
  • Microsoft Office tools such as Word, Excel, PowerPoint, Access, OneNote, and Teams to execute daily work.

About Company

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

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