Senior Quality Assurance Analyst

Senior Quality Assurance Analyst

Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships. As one of the Twin Cities' leading tech companies, Kipsu has cultivated a reputation for strong company culture, providing exemplary service to its customer partners, and investing in the growth of their team members. This role is crucial to the significant, sustainable growth and continued global expansion forecast for Kipsu's near future.

THE OPPORTUNITY

At Kipsu, our QA team plays a key role in ensuring that our product is of high quality. They take a leading role in guiding these efforts in both the short and long term, and help share our culture of quality and commitment to serving our customers. Our Quality Analysts are embedded within our software development teams alongside developers, architects, and product owners.

WHAT YOU'LL DO

• Write, execute, and maintain detailed test plans and test cases for new features, enhancements, bug fixes, and large cross-functional initiatives.
• Regularly update and organize test suites; proactively maintain a well-documented library of test plans for reuse and regression.
• Build and maintain automated end-to-end tests, regularly contributing meaningful enhancements to test frameworks and scripts.
• Demonstrate knowledge of automation concepts and improve testing efficiency through effective use of test automation tools.
• Prepare test environments with appropriate configurations, test data, and settings for issue testing, UAT, regression, and release cycles.
• Design and execute comprehensive API test suites
• Actively participate in all Agile ceremonies and QA phases, providing accurate estimates, reporting risks, and collaborating on user stories and acceptance criteria.
• Participate in design and requirement reviews, ensuring testability, quality considerations, and clear documentation.
• Accurately verify, reproduce, and prioritize bugs reported by customers; set priority/severity ratings using thoughtful reasoning and impact analysis.
• Dig into logs, network traces, and backend data to independently diagnose root causes.
• Perform release testing and own release communication in coordination with the release cycle.
• Coach and mentor other quality analysts on the team
• Comprehensive accessibility testing meeting WCAG 2.1 AA standards
• Apply a solid understanding of non-functional testing techniques (usability, performance, reliability, etc.) to create and execute relevant tests.
• Champion best practices in QA by proposing improvements in process, tooling, and documentation to elevate the team's overall quality standards.
• Write and execute SQL queries, including joins across multiple tables, to support data validation and test setup.
• Foster cross-functional teamwork by initiating and leading collaborative efforts between QA, engineering, product, and support teams.

WHAT WE'RE LOOKING FOR

• 6+ years of experience as a Quality Analyst and/or Quality Engineer
• 2+ years of experience in a lead QA role
• 2+ years of hands-on experience with automated testing tools such as Selenium, Cypress or Playwright
• Strong hands-on API testing experience (we use Postman)
• Strong knowledge of SQL
• Self starter who can hit the ground running
• Attention to detail and organization - You take pride in your work and in knowing that we have covered all the bases and will let us know if we haven''t
• Ability to collaborate with Engineering, Product and customer-facing teams to deliver critical new capabilities into the field
• Experience mentoring and leading other quality analysts
• Experience coordinating and executing web and mobile software releases
• Ability to Identify and address non-functional testing needs (performance, security, accessibility)
• Ability to communicate effectively on technical concepts with technical and non-technical audiences

WHAT MAKES KIPSU DIFFERENT

• We're a solid, stable company, and we enthusiastically embrace our founding startup spirit- everyone pitching in and working to the same goals.
• Our culture- We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
• Our unique philosophy- we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
• Remarkable growth- with nearly a decade of advancement, we continue to accelerate. It's an exciting time to be here.

WHY YOU'LL LOVE IT HERE

• Unity- Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
• Transparency- Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
• Trust- Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
• Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
• Respect- Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
• Purpose- Everyone here is closely connected to the result of their contributions. Every day our team gets to see the impact of what they do enhancing the value of our customers' work in their own professions. Our goals are explicitly tethered to our mission of building relationships.

Kipsu offers a hybrid work model that allows for focused time at home and encourages increased collaboration on in-office days. Flexible work arrangements are determined on a personal basis after the first few months of employment.

The salary range for this role is $90k-$110k depending on experience.

One last thing - At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please, consider rolling up your sleeves and joining us on our journey.