Senior Project Manager, Discount & Exemption Plans

Position at Bridges and Tunnels

Job Title: Senior Project Manager, Discount & Exemption Plans

Resume Due Date: November 5, 2026

Department: Tolling Operations

Work Location: 2 BROADWAY

Job Family/ Grade: PPM007

Earnings Potential: $93,715-$117,144

MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline.

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Telework:

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary:

The Senior Project Manager supports ongoing operation of the Discount & Exemption Plans within Central Business District Tolling Program (CBDTP). A primary focus of the role is on program operations, customer service improvements, system enhancements, and back-office operations. This role manages complex operational and technology initiatives spanning business requirements, system implementation, customer service operations, and vendor performance management. Working across internal teams, vendors, consultants, and external stakeholders, the incumbent ensures that systems, processes, and services support evolving program requirements, regulatory compliance, operational performance, and customer service objectives.

Responsibilities:

• Manage CBDTP Discount & Exemption Plan initiatives and operational improvements. Serve as project manager for new and revised program requirements, processes, system enhancements, and other initiatives related to the Discount & Exemption Plans. Coordinate planning, requirements development, testing, implementation, operational readiness, documentation, and stabilization; manage schedules, deliverables, dependencies, risks, and stakeholder coordination.
• Manage operational initiatives and system enhancements supporting the CBDTP Discount & Exemption Plans. Coordinate activities related to plan administration, application processing, customer service, vendor operations, and operational issues, with a focus on process improvements and system enhancements.
• Manage complex operational issues and vendor performance associated with CBDTP Discount & Exemption Plans. Coordinate resolution of escalated customer, toll, and operational issues; monitor vendor deliverables, service requirements, risks, issues, and performance; develop and track corrective actions; and escalate unresolved issues to appropriate stakeholders.
• Analyze operational and program data to support project planning, performance management, and process improvement. Identify trends and improvement opportunities, conduct research on tolling practices and comparable programs, and develop reports, recommendations, and presentations for management.
• Coordinate cross-functional initiatives and support special projects. Work with internal departments, vendors, consultants, tolling agencies, government entities, and other stakeholders on operational and program matters.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Monitors contractor work, addresses performance issues, and approves invoices in accordance with contract requirements, as applicable Escalates issues to other parties when needed, as applicable

Qualifications:

Bachelor's Degree in Arts/Sciences (BA/BS) with concentration in one of the following or related areas: Business Administration, Public Administration, Project Management, Finance, or a related field. An equivalent combination of education and experience may be considered.

Minimum 7 years of satisfactory full-time professional experience in program/project management, operations, systems implementation, or a related field.

Minimum 3 years in management or supervisory role in a large, multi-faceted organization.

Proficient computer skills (i.e., Windows environment, Microsoft Office, PeopleSoft, Oracle, etc.), and strong business administrative skills (i.e. presentations, report and letter writing, time management, etc.)

Demonstrated ability to communicate effectively with key internal and/or external stakeholders.

Strong interpersonal skills with the ability to interact with internal departments and outside agencies.

Strong organizational and time management skills with the ability to plan, organize and manage multiple tasks and meet deadlines in a fast paced and evolving environment.

Preferred:

Exposure to NYCSC contract, scope of work, and amendments

Knowledge of B&T's Open Road Tolling (ORT) and E-ZPass policies and procedures

Familiarity with NYCSC Operations

Knowledge of CBDTP Back Office, exemption, or discount programs.

Additional Information:

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Other Information:

Final salary is determined on experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

How to Apply:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

• Commuting Made Easy- Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost- Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future- Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away- Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services- Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program- Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment- Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs- Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks- Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong- Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.