Senior Project Manager

Customer Complaints - determine legitimacy of home or business owner complaints, log on compliant tracker and work with all necessary parties (Contractor, Customer, client legal team / governmental affairs team, or DPS) to resolve issue. Quality Assurance Corrective Action Response (CAR) Review Program Implementor for Client and Storage Programs Corrective Action Requirements (CAR) review (often requires time researching codes for the appropriate section).

Help drive change! ECLARO is looking for a Senior Project Manager for our client in Albany, NY.

ECLARO’s client advocates for energy efficiency and clean energy technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities:

• Interaction with Contractors and Customers.
• Interact with Contractors to answer technical or Program related questions.
• Interact with installers to provide clarity on Program rules, answer technical questions.
• Customer Complaints - determine legitimacy of home or business owner complaints, log on compliant tracker and work with all necessary parties (Contractor, Customer, client legal team / governmental affairs team, or DPS) to resolve issue.
• As assigned, respond to emails sent to inboxes such as Distributed Energy Resource (DER) Team Technical Resource.
• Assist other team members, potentially including Client LI staff, with technical and code, mostly on Residential PV + Storage projects.
• Code Official Training, online using Articulate.
• Client Guidebook Updates.
• Assist client's siting team, as needed.
• Stay abreast of changes to major industry changes, for instance the release of changes to the National Electric Code. Project Technical Design Reviews.
• Client project applications design review includes:
  • Briefly review submitted projects documents for accuracy: project application, wiring diagrams, shading, site plans, and site photos. These reviews typically take no more than a few minutes and are meant to catch high-level issues.
  • Correspond via email with Contractors when there is a missing or rejected item.
  • Follow up on responses from Contractors.
• Residential Energy Storage design reviews.
• Provides technical review of project designs, with expertise in reviewing for compliance with the Fire Code and NEC Code requirements.
• Provide Quality Assurance inspection checklist modification.
• Quality Assurance Corrective Action Response (CAR) Review Program Implementor for Client and Storage Programs Corrective Action Requirements (CAR) review (often requires time researching codes for the appropriate section).
• Review the issued (failed) inspection report to familiarize with cited issues.
• Review contractor response to determine if proof of corrective action is acceptable. If corrected, is the correction sufficient to resolve the issue approve (completed) or reject and resubmit (Corrective action required).
• Other duties as assigned that contribute to the key outcomes of the Client team.

Skills:

• Excellent communication skills.
• Experience in solar or electrical construction industry (having worked with or as a Solar Installer a plus).
• Working knowledge of NYS Uniform Codes.
• Ability to communicate clearly with solar installers, contractors, inspectors, and customers by phone and email.
• Works well in a team environment.
• 10+ years of experience in the solar or electrical construction industry as well as working knowledge of NYS Uniform Codes.
• Should have appropriate public-private partnership demeanor for this role.
• IT systems that will be used: Salesforce, Microsoft Word, Excel, PPT, MS Teams, Asana

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Natasha Zarbo

Natasha.Zarbo@eclaro.com

646-695-2914
LinkedIn | Natasha Zarbo

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.