CSET is looking for a motivated, creative, and outgoing individual to work in our Employment Connection Visalia office to assist Tulare County residents with career guidance. Applicants must be able to work independently, have knowledge of local labor market and employer expectations, and have the ability to work with customers who have varying personalities and diversity.SCOPE OF WORKThis position's purpose is to provide Tulare County residents with vocational counseling, supportive services, and career planning assistance. The incumbent is responsible for providing opportunities for potential customers in low-income communities to access WIOA Career Services and enroll in WIOA.ACCOUNTABILITIESCollects, organizes, and analyzes information about individuals through records, tests, interviews, and professional sources to appraise their interests, aptitudes, abilities, and personal characteristics for vocational planningMaintains case management files, documents contact with customers, employers, school staff, and other partners, and provides all required documentation in a timely mannerPrepares and modifies documents including correspondence, reports, memos, and emailsServes as a customer liaison, responding to customer problems, questions, or concerns, and coordinates with the proper agency personnel to provide timely and accurate answers for customersFollows up with customers and agencies as appropriate to document use/success of referralProvides documentation to partnering agenciesInputs accurate and complete data for all contacts with customers into the agency databaseFacilitates one-to-one counseling, case management, orientations, and workshops to assist in preparation for job readiness, assist with resume building, and help participants navigate CalJOBSRemains updated on occupational and local labor market information, program requirements, and regulations affecting participantsRefers customers to other CSET program resources as applicable via the internal referral systemCompiles and studies occupational, educational, and economic information to aid in making and carrying out vocational and educational objectivesParticipates in outreach events and meetings with partner agencies as assignedParticipates in training and professional development to build required knowledge for the positionPerforms other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and proceduresSKILLS & ABILITIESAbility to uphold company principles and practices to the highest degree and represent the agency in a professional mannerProvide exceptional customer service for individuals from various backgrounds, including efficient, precise, and courteous communication in a dignified environmentAbility to speak effectively with groups of customers or employees of the organizationAbility to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general publicAbility to deal with customers in a calm, professional, friendly, and patient mannerAbility to work under pressure and work with different types of personalitiesKnowledgeable in modern office procedures and methods; proficient in the use of a computer, Windows operating system, Microsoft Office applications (Word, Excel, and Access), and program databaseStrong communication skills, research abilities, flexibility, and an ability to work well with othersAbility to read and interpret documentsAbility to write routine reports and correspondenceKnowledge of local labor market and employer expectationsExcellent organizational skills and attention to detailIn-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed mannerAbility to work effectively with minimal supervisionAbility to communicate effectively both verbally and in written formWORK CONDITIONS & ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is typically situated in a standard office environment, resulting in little exposure to the weather and requiring no unusual physical abilities.Must be able to sit, walk, and stand for long periodsMust have the visual ability to perform detailed work at close distances (computer screens)Must be able to bend, stoop, and reachMust be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pullingMust be able to read, understand, and explain various forms and written materialCOMPENSATIONPay Range: $21.36 – $24.51 per hour, depending on qualifications and experience. This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with California and federal law. Overtime requires prior supervisor approval.EQUAL OPPORTUNITY EMPLOYERCSET is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, ancestry, medical condition, military or veteran status, or any other characteristic protected by federal, state, or local law.CSET complies with the California Fair Employment and Housing Act (FEHA) and will consider qualified applicants with criminal histories in a manner consistent with the Fair Chance Act. Reasonable accommodations are available for applicants and employees with disabilities upon request.DISCLAIMER STATEMENTThe supplemental job description lists typical examples of work and is not intended to include every job and responsibility of this position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.