Title: Senior Program Manager, Business Transformation & Enterprise Systems Implementation
Location: Union, NJ
Duration: 12+ months
Responsibilities
Program Leadership & Governance
- Lead a large-scale enterprise transformation program involving Oracle CCS, WACS, and associated utility operational systems.
- Establish and maintain program governance, steering committees, executive reporting, risk management, issue resolution, and decision-making processes.
- Develop and manage integrated program plans, budgets, resource allocations, dependencies, milestones, and critical path activities.
- Ensure alignment between business objectives, regulatory requirements, and technology implementation strategies.
- Drive accountability across cross-functional teams, vendors, system integrators, and business stakeholders.
- Manage multi-functional roles across business and technical workstreams.
Business Transformation & Process Improvement
- Strong business acumen and experience in utility transformation.
- Lead end-to-end business process redesign efforts to improve operational efficiency, customer experience, service delivery, billing accuracy, and regulatory compliance.
- Facilitate workshops to assess current-state processes and define future-state operating models.
- Identify opportunities for automation, standardization, optimization, and process simplification.
- Develop business cases, value realization frameworks, and KPI measurement programs.
- Ensure organizational readiness through change management, communications, and stakeholder engagement activities.
Systems Implementation Leadership
- In conjunction with IT PMO, oversee implementation and integration of Oracle CCS/CC&B, WACS, and related enterprise applications.
- Coordinate business requirements gathering, solution design, testing, data conversion, training, cutover planning, and production deployment.
- Collaborate with Enterprise Architecture, Infrastructure, Cybersecurity, Data, and Application teams to ensure successful delivery.
- Manage system integrators, software vendors, and consulting partners to achieve contractual and project objectives.
- Ensure adoption of industry best practices for utility customer service, billing, work management, and operational processes.
Stakeholder Management
- Serve as the primary liaison between executive leadership, business units, IT leadership, regulators, and external partners.
- Present program status, risks, financial performance, and key decisions to executive steering committees.
- Build strong relationships with customer service, operations, finance, regulatory, field services, and technology organizations.
- Drive enterprise-wide alignment and consensus among diverse stakeholder groups.
Risk & Financial Management
- Manage program budgets that may exceed several million dollars.
- Develop and maintain risk mitigation plans, issue logs, and contingency strategies.
- Monitor program financial performance and ensure delivery within approved budget parameters.
- Track benefits realization and business outcomes throughout the program lifecycle.
Requirements
Required Qualifications
Education
- Bachelor's degree in Business, Information Technology, Project Management, or related discipline.
- Master's Degree preferred (MBA, MIS or similar).
Experience
- 10+ years of progressive experience leading large-scale business and technology transformation initiatives.
- 5+ years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations.
- Demonstrated experience managing multi-million-dollar programs with multiple workstreams and cross-functional teams.
- Experience leading business process improvement initiatives utilizing Lean, Six Sigma, Business Process Management (BPM), or similar methodologies.
- Experience managing third-party vendors, system integrators, and consulting organizations.
Desired Certifications
- Project Management Professional (PMP)
- Lean Six Sigma Green Belt or Black Belt
- Prosci Change Management Certification
Candidates with understanding of the following will be preferred:
This role is ideal for a transformational leader who can bridge business operations, utility processes, and enterprise technology implementation to deliver sustainable organizational outcomes. Candidates with understanding of the following will be preferred:
- Customer service operations
- Billing and collections
- Meter-to-cash processes
- Work and asset management
- Regulatory compliance requirements
- Field service operations
- Emergency response processes
- Utility customer experience
Skills
- project management
- business transformation
- process improvement