Senior Program Manager - Tools and Insights

The Tools & Insights team within Consumer & Community Banking is seeking a senior program manager to drive the next phase of our technology and data transformation. This is a high-visibility, high-impact individual contributor role at the intersection of structured program delivery, enterprise data products, and AI adoption - supporting the tools and workflows that power execution, performance visibility, and decision-making across CCB.

As the Senior Program Manager, you will own end-to-end delivery of enterprise-grade tools and data products while embedding structured delivery discipline across the portfolio and championing the integration of AI and automation into core workflows. You will operate with a high degree of autonomy, serving as a trusted strategic partner to business and technology stakeholders across CCB - driving adoption, continuous improvement, and measurable outcomes without direct people management responsibility.

Job Responsibilities

• Own end-to-end delivery for a portfolio of tools, data products, and enhancements from intake through launch and stabilization.
• Establish and apply a consistent delivery framework (intake, scope, milestones, entry/exit criteria, and governance routines).
• Drive cross-functional planning and execution across multiple workstreams, teams, and stakeholder groups in a matrixed environment.
• Track and communicate program status, key risks/dependencies, and decisions; escalate and drive resolution as needed.
• Define and monitor delivery and adoption KPIs (e.g., milestone performance, usage/adoption, stakeholder outcomes) to improve predictability and impact.
• Partner with product, data, and technology leaders to translate business needs into clear, prioritized requirements and roadmaps.
• Lead structured user testing and release readiness (UAT planning, feedback loops, training inputs, and go-live support).
• Improve data and reporting foundations to reduce manual work, ad-hoc reporting, and redundant analytics.
• Identify and deliver AI/automation opportunities within core tools and workflows, with measurable efficiency and cycle-time improvements.
• Develop executive-ready communications (updates, readouts, and presentations) tailored to senior leadership and varied audiences.
• Manage vendor engagement as applicable, including scope, delivery expectations, and performance outcomes.

Required Qualifications, Skills & Capabilities

• 7+ years of program delivery experience with demonstrated ability to develop and execute multi-workstream, longer-term program plans in a large, matrixed organization
• Hands-on experience with Tableau and/or Alteryx - including deployment, adoption, and ongoing enhancement in a business context
• Demonstrated ability to operate independently and drive outcomes without direct authority over delivery teams
• Strong track record of defining and tracking adoption metrics, delivery KPIs, and measurable business outcomes across multiple stakeholder groups
• Strong risk and controls mindset with experience navigating governance and compliance requirements in a regulated environment
• Outstanding interpersonal and stakeholder management skills; highly organized with the ability to manage competing priorities across a diverse set of business partners
• Excellent written and verbal communication skills with the ability to tailor messaging for both technical teams and senior executive audiences
• Ability to proactively manage priorities, surface issues early, and drive decisions to closure in a fast-moving environment

Preferred Qualifications, Skills & Capabilities

• Proven experience delivering data products, analytics tools, or business intelligence platforms at enterprise scale
• Experience integrating AI or machine learning capabilities into operational tools or business workflows, with measurable outcomes

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans