Senior Program Manager Sales Operations

Senior Program Manager, Sales Operations

Worldwide Commercial Operations

ADP Worldwide Commercial Operations is hiring a Senior Program Manager, Sales Operations. Are you ready to make your mark?

At ADP, we believe great companies are built by great people. We are looking for a strategic, results-oriented leader who is passionate about driving business outcomes, solving complex challenges, and leading cross-functional initiatives that improve performance across the organization.

The Senior Program Manager, Sales Operations, serves as a key leader within Worldwide Commercial Operations, responsible for leading large-scale initiatives that support strategic business priorities. This role bridges strategy and execution, working across multiple teams, functions, and stakeholder groups to ensure initiatives are effectively planned, governed, executed, and delivered.

RESPONSIBILITIES:

• Lead strategic, cross-functional initiatives that support Worldwide Commercial Operations priorities and drive measurable business outcomes.
• Partner with business leaders to translate organizational priorities into executable workstreams, governance structures, and delivery plans.
• Drive alignment across stakeholders to ensure successful execution of initiatives spanning multiple functions, business units, and shared service organizations.
• Establish clarity, ownership, and direction in environments where priorities, requirements, or operating models are evolving or not yet fully defined.
• Facilitate governance forums, sponsor meetings, and leadership reviews to support decision-making, accountability, and program transparency.
• Develop executive-level communications, presentations, dashboards, and status reporting that provide meaningful insights into initiative progress, risks, and outcomes.
• Identify opportunities to improve business processes, operating models, governance frameworks, and organizational effectiveness.
• Partner with stakeholders to assess current-state processes, define future-state solutions, and support implementation of sustainable improvements.
• Maintain visibility across multiple initiatives to identify dependencies, resource constraints, competing priorities, and execution risks.
• Provide recommendations to leadership regarding prioritization, sequencing, and implementation approaches to support successful delivery of strategic objectives.
• Proactively identify risks, barriers, and organizational impacts, driving mitigation plans and resolution strategies before they affect business outcomes.
• Build strong partnerships across Sales, Service, Finance, Marketing, Product, Technology, and other key stakeholder groups to drive collaboration and alignment.
• Influence decisions and achieve results in a highly matrixed environment through business acumen, credibility, and effective stakeholder management.
• Support organizational readiness, communication, and adoption activities associated with business transformation and process improvement initiatives.
• Leverage data, performance insights, and business metrics to identify opportunities, measure outcomes, and inform recommendations.
• Promote operational excellence by driving consistency in planning, governance, execution, and continuous improvement practices across initiatives.
• Mentor and support Program Managers and project teams by sharing best practices and helping strengthen overall program delivery capabilities.

REQUIRED EXPERIENCE:

• 8-10+ years of experience in Sales Operations, Business Operations, Program Management, Strategy Execution, Consulting, or related disciplines.
• 4-6+ years leading complex cross-functional initiatives.
• Experience managing enterprise-scale programs and competing priorities.

COMPETENCIES:

• Strategic Contributor
• Program Leadership
• Business Acumen
• Problem Solver
• Influencer
• Communicator
• Collaboration
• Adaptability
• Accountability
• Continuous Improvement Mindset
• Stakeholder Management
• Organizational Agility
• Decision Quality & Judgment
• Execution Excellence

KNOWLEDGE, SKILLS, AND ABILITIES:

• Advanced program and project management expertise.
• Executive presentation and communication skills.
• Stakeholder management and influence capabilities.
• Risk, issue, governance, and reporting experience.
• Experience with Smartsheet, Microsoft Project, Mural, or similar tools.