Senior Program Manager, Platform, Apple Store Online

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Apple is looking for an experienced, dynamic leader of Product and Program Management to join the Apple Store Online Team. This is a technical role that links between business, design, and engineering to deliver incredible experiences and products to our customers. In this role, you will apply a broad range of program management skills (business analytics, process mapping, business and technical requirement creation, influencing solution architecture, solution evaluation and testing, leading others through change) to deliver new features and capabilities for ASO.Lead end-to-end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams. Initiatives may span traditional system enhancements as well as AI-driven capabilities. Lead all phases of projects including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-live's, retrospectives, and closeout. Be the voice of their body of work. Communicate effectively and transparently across all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required. Build strong relationships with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio. Understand complex system landscapes and offer technical suggestions to engineering teams and influence and shape system architecture and integration strategies and platform design. Influence and shape system architecture and integration strategies, ensuring solutions are simple, durable, and aligned to long-term platform evolution.7+ years of professional experience working within a product, project, or program management role. Broad experience working with e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, and infrastructure). Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership. BA/BS degree in a technical field, or 11+ professional experience in a directly relatable role.Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams. Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting solutions. Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact Has worked within a global organization, where work may include a mix of regional or global scope and has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience. Familiarity with delivering AI-enabled solutions at scale, with awareness of data privacy, security, governance, and measurable business impacts. PMP or Certified Scrum Master.