Senior Program Manager - OCI Metering

Location: Nashville, TN - onsite 5 days/week. Relocation assistance is available; this is not a remote position.

Work Authorization: Visa sponsorship is not available for this position.

Overview

Oracle Cloud Infrastructure (OCI) is seeking a Senior Program Manager to drive critical programs and operational initiatives within the OCI Metering team.

In this role, you will collaborate across engineering, product, business operations, and finance teams to deliver complex initiatives, establish scalable operational processes, and resolve billing challenges for OCI''s strategic customers.

You will be responsible for driving predictable execution across multiple Metering and Billing initiatives, establishing effective operational processes, and improving visibility, coordination, and accountability across teams. You will play a key role in unblocking complex billing issues for strategic customers, building trusted cross-functional relationships, and identifying opportunities to simplify manual processes through automation.

The ideal candidate is a highly organized, execution-focused program manager who thrives in a complex environment, brings cross-functional teams together, and influences outcomes without direct authority.

Why OCI?

Oracle Cloud Infrastructure provides the cloud infrastructure and services that power mission-critical workloads for customers around the world.

OCI Metering plays an important role in supporting cloud usage tracking, billing operations, and customer experience.

This role offers the opportunity to work at the intersection of cloud technology, business operations, and customer impact, driving programs that improve operational efficiency and support OCI''s business.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $70,500 to $166,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle''s onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Key Responsibilities

• Program Execution: Lead and coordinate multiple programs across OCI Metering and Billing, ensuring clear ownership, milestones, dependencies, and timely execution.
• Cross-Functional Collaboration: Partner with engineering, product, finance, and business stakeholders to resolve complex challenges, remove blockers, and deliver critical initiatives.
• Rhythm of Business (ROB): Own and continuously improve operational cadences, business reviews, status reporting, action tracking, and leadership visibility into key priorities.
• Strategic Customer Billing: Partner with technical, business, and finance teams to investigate, coordinate, and resolve billing issues impacting OCI''s top strategic customers.
• Process Development and Improvement: Design, implement, and optimize processes supporting critical organizational functions, including hiring coordination, operational tracking, and cross-team execution.
• Stakeholder Management: Influence teams without direct reporting authority, drive accountability, communicate progress, and escalate risks appropriately.
• Operational Automation: Identify opportunities to streamline recurring operational workflows through automation, including the potential use of AI agents for ROB activities, hiring status tracking, and reporting.

Minimum Qualifications

• 5+ years of professional experience in program management, business operations, or related roles, with demonstrated success driving cross-functional initiatives, improving operational processes, and collaborating with technical and business stakeholders.
• Experience managing complex programs involving multiple cross-functional teams and competing priorities.
• Demonstrated ability to influence stakeholders and drive execution without direct authority.
• Experience defining, implementing, and improving operational processes across technical or business organizations.
• Understanding of billing processes, including the ability to collaborate with technical, business, and finance stakeholders to investigate and resolve billing challenges.
• Strong program management capabilities, including milestone tracking, dependency management, risk identification, and stakeholder communication.
• Ability to establish and manage an effective rhythm of business, including operational reviews, status reporting, and follow-through on critical actions.
• Strong problem-solving, organizational, and communication skills, with the ability to navigate ambiguity and drive results.

Preferred Qualifications

• Experience working in cloud infrastructure, cloud services, metering, usage-based billing, or related technical environments.
• Familiarity with cloud consumption models, billing workflows, or revenue-related operational processes.
• Experience using AI agents, automation tools, or AI-enabled workflows to improve operational efficiency.
• Experience automating recurring business processes such as operational reporting, hiring status tracking, and action-item management.

#LI-AJP

Key Responsibilities

• Program Execution: Lead and coordinate multiple programs across OCI Metering and Billing, ensuring clear ownership, milestones, dependencies, and timely execution.
• Cross-Functional Collaboration: Partner with engineering, product, finance, and business stakeholders to resolve complex challenges, remove blockers, and deliver critical initiatives.
• Rhythm of Business (ROB): Own and continuously improve operational cadences, business reviews, status reporting, action tracking, and leadership visibility into key priorities.
• Strategic Customer Billing: Partner with technical, business, and finance teams to investigate, coordinate, and resolve billing issues impacting OCI''s top strategic customers.
• Process Development and Improvement: Design, implement, and optimize processes supporting critical organizational functions, including hiring coordination, operational tracking, and cross-team execution.
• Stakeholder Management: Influence teams without direct reporting authority, drive accountability, communicate progress, and escalate risks appropriately.
• Operational Automation: Identify opportunities to streamline recurring operational workflows through automation, including the potential use of AI agents for ROB activities, hiring status tracking, and reporting.

Minimum Qualifications

• 5+ years of professional experience in program management, business operations, or related roles, with demonstrated success driving cross-functional initiatives, improving operational processes, and collaborating with technical and business stakeholders.
• Experience managing complex programs involving multiple cross-functional teams and competing priorities.
• Demonstrated ability to influence stakeholders and drive execution without direct authority.
• Experience defining, implementing, and improving operational processes across technical or business organizations.
• Understanding of billing processes, including the ability to collaborate with technical, business, and finance stakeholders to investigate and resolve billing challenges.
• Strong program management capabilities, including milestone tracking, dependency management, risk identification, and stakeholder communication.
• Ability to establish and manage an effective rhythm of business, including operational reviews, status reporting, and follow-through on critical actions.
• Strong problem-solving, organizational, and communication skills, with the ability to navigate ambiguity and drive results.

Preferred Qualifications

• Experience working in cloud infrastructure, cloud services, metering, usage-based billing, or related technical environments.
• Familiarity with cloud consumption models, billing workflows, or revenue-related operational processes.
• Experience using AI agents, automation tools, or AI-enabled workflows to improve operational efficiency.
• Experience automating recurring business processes such as operational reporting, hiring status tracking, and action-item management.

#LI-AJP