Senior Program Manager

Demand Intake and Value Review Manage intake requiring project owners and product/service managers to submit analysis of the problem, expected value, strategic fit, urgency, assumptions, and supporting evidence. Preferred Experience Experience with shared technology services, cloud, identity, or integration portfolios; establishing practical intake and prioritization practices; relevant project management or Agile certification.

Job Description:
Purpose of the Role
Build the Engineering Services (ES) program, combining portfolio oversight and hands-on project management. Establish intake, prioritization, and reporting while running projects. Supporting project managers handle priority or complex initiatives; product/service managers retain smaller, less complex service projects.

Specific Responsibilities
Demand Intake and Value Review

• Manage intake requiring project owners and product/service managers to submit analysis of the problem, expected value, strategic fit, urgency, assumptions, and supporting evidence.
• Review owner-supplied assessments for completeness, evidence, and consistent use of agreed value criteria. Seek clarification from owners; identify duplicate demand, reuse opportunities, and gaps requiring further analysis.

Prioritization and Capacity Planning

• Compare ES demand using agreed value, risk, mandatory commitment, dependency, and capacity criteria. Present prioritization recommendations and tradeoffs to senior management; record their decisions.
• Consolidate planned, unplanned, and business-as-usual demand. Confirm estimates and availability with engineering leads; recommend project resourcing and sequencing for senior management approval.

Program Oversight and Project Management

• Coordinate engineering, product/service teams, business units, and partners around milestones and dependencies. Verify commitments, challenge dates, secure recovery plans, and escalate decisions with options.
• Manage assigned projects from planning through transition, including schedules, risks, budgets, change control, and acceptance. Retain day-to-day project management until agreed handoffs; coach supporting project managers. Agree workload priorities with leadership and escalate capacity conflicts.

Portfolio Reporting and Accountability

• Recommend PM support based on priority, complexity, risk, and cross-business-unit dependencies. Request owners retain value assessments and outcomes; engineering leads retain technical decisions and quality. Senior management approves priorities, PM support, and resourcing.
• Maintain lightweight, repeatable reporting from existing tools and owner-validated updates, with agreed red/amber/green (RAG) criteria, cadence, and data checks; deepen reporting as capacity permits.
• Synthesize portfolio RAG status, highlights, cross-project trends, risks, decisions needed, and owner-validated benefits against baselines for senior management and C-level leaders; promptly escalate material exceptions.

Education and Experience

• Bachelor's degree in information technology, business, engineering, or a related discipline, or equivalent professional experience.
• Experience building program processes while managing projects; assessing owner-prepared business cases; presenting portfolio and capacity recommendations; facilitating stakeholders; and coaching project managers.

Program and Portfolio Expertise

• Value review. Consistent evaluation criteria, evidence assessment, and owner-led benefits reporting.
• Portfolio reporting. Capacity analysis, data quality, status measures, and executive recommendations.
• Program and project management. Dependencies, budgets, risks, change control, stakeholder alignment, and follow-through.
• Working practices. Pragmatic Agile and Kanban, technical lifecycle awareness, and Jira or comparable tools.

Preferred Experience

• Experience with shared technology services, cloud, identity, or integration portfolios; establishing practical intake and prioritization practices; relevant project management or Agile certification.