Senior Program Director Supervisor

This role bridges administrative leadership and direct program operations, supporting Program Directors while assisting the Associate Director with agency-wide coordination. The Senior Program Supervisor provides oversight and support to all shelter programs, ensuring consistent implementation of agency policies, high-quality service delivery, and compliance with OTDA and DSS requirements.

Benefits:

• 401(k)
• Competitive salary
• Health insurance
• Paid time off
• Training & development

Senior Program Director Supervisor (Position opens January 4, 2027)

Hours: Monday, Tuesday, Friday 9:00-5:00pm and Wednesday, Thursday 12:00pm-8:00pm

Job Summary:
The Senior Program Supervisor provides oversight and support to all shelter programs, ensuring consistent implementation of agency policies, high-quality service delivery, and compliance with OTDA and DSS requirements. This role bridges administrative leadership and direct program operations, supporting Program Directors while assisting the Associate Director with agency-wide coordination.

Qualifications:

• Bachelor’s degree in Social Work or related field (Master’s preferred)
• Minimum of 3–5 years experience in homeless services or shelter operations
• Prior supervisory experience required
• Strong knowledge of OTDA/DSS regulations and shelter systems (HMIS, AWARDS, SOAR)
• Valid driver’s license
• Successful background and CPS clearance

Key Responsibilities:
Program Oversight & Support:

• Provide direct supervision and guidance to Program Directors
• Ensure consistency in program operations across all shelter sites
• Conduct routine site visits and audits to monitor compliance and safety
• Assist with staff coverage planning and problem-solving across sites

Compliance & Quality Assurance:

• Monitor adherence to OTDA, DSS, and agency regulations
• Review documentation including incident reports, service plans, and logs
• Ensure completion of fire drills, inspections, and required trainings
• Support preparation for audits and site inspections

Staff Supervision & Development:

• Support Program Directors with staff supervision, evaluations, and corrective actions
• Assist in onboarding and training of new staff
• Provide coaching and leadership development to Program Directors

Operations & Administration:

• Assist Associate Director with agency-wide initiatives and coordination
• Respond to escalated incidents and provide guidance during emergencies
• Participate in leadership meetings and contribute to policy development
• Serve as acting support in the absence of the Associate Director

Resident Services Oversight:

• Ensure quality case management and service planning across programs
• Monitor progress toward housing placement goals
• Support crisis intervention and complex client situations

Additional Duties:

• Participate in on-call rotation as needed
• Assist with community partnerships and external coordination

 Perform other duties as assigned by the Associate Director or Executive Direct