Senior Program Assistant - WC/ACT

Senior Program Assistant - WC/ACT

Salary

$21.04 Hourly

Location

Waukegan, IL

Job Type

Full-Time

Job Number

15313

Department

Health Department

Division

Behavioral Health

Opening Date

10/21/2026

Salary Grade

Hourly.3

• Description
• Benefits
• Questions

General Description

The Senior Program Assistant is a valuable member of our Williams Consent/ACT team who provides administrative support to the Program Coordinator and other members of the program staff. Generates and maintains statistical data, program reports, assists with budget needs and expenses, and tracks and maintains program inventory. Prepares correspondence and any other required documentation for the program.

Schedule: 37.5 hours a week

• Monday - Friday (8:30 AM to 4:30 PM)

Essential Functions

• Types all correspondence and any other required typing for the Coordinator, Provider or clinic staff as required.
• Acts as a receptionist, answers telephone, directs messages and handles phone inquiries.
• Schedules conferences, meetings and appointments.
• Takes minutes of staff and committee meetings as assigned.
• Inputs service area purchase requisitions and assists staff with BOSS time card.
• Maintains files and assures that photocopying of needed forms for ongoing clinic needs.
• Utilizes independent decision-making to process incoming/outgoing correspondence and triages for urgency with distribution to appropriate person(s).
• Orders and maintains inventory of program supplies and equipment.
• Enters Maintenance, M.I.S., and Housekeeping requests.
• Reserves conference rooms for meetings in Microsoft Outlook.
• Assists the Coordinator in tracking of support staff licensing, education, and other required training, and in tracking program data and state documents to meet program standards.
• Reports all unusual occurrences that may involve the safety and well-being of the clients, patients, and co-workers directly to the supervisor and/or Safety Officer.

Knowledge Skills Abilities and Education Required

• Requires a high school diploma or G.E.D. certificate.
• Requires 1 year of general office experience.
• Good working knowledge of the computer and Microsoft Office products.
• Spanish-speaking is a plus.

Supplemental Information

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements. This position is represented by AFSCME Council 31

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer:

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Paid Time Off to support work-life balance
• IMRF Pension and 457 retirement plans
• Paid Parental Leave
• Tuition Reimbursement

You can find more details on our benefits on our website at https://lakecountyil.attract.neogov.com/health-department/p/benefits.

01

Spanish Fluency: Please select your level of communication skills.

• None
• Fair
• Good
• Excellent
• Professional

02

What is your level of experience and comfort with computers?

• Beginners
• Intermediate
• Expert

03

How many years of related office/front desk experience do you have?

• 1 Year
• 2 years
• 3 years
• 4 years
• 5 or more years

04

Do you have experience with any (EMR) Electronic Medical Records systems; such as NextGen? If yes, explain. If not, lists the systems you have used.

05

Do you have experience working with Managed Care and Primary Preferred Organizations?

• Yes
• No

06

Do you have inbound and outbound call center experience?

• Yes
• No

07

Are you able to stand, walk, use hands and arms to operate tools and equipment, climb, crouch or stoop, and lift/carry objects weighing up to 30 pounds?

• Yes
• No

08

Please share why you are interested in working for this program and how your experience directly relates to this opening.

Required Question

Employer Lake County

Department Health Department Address 3010 Grand Avenue

Waukegan, Illinois, 60085

Phone 847-377-8000

Website https://www.lakecountyil.gov/148/Health-Department-Community-Health-Cente