Senior Product Manager - Technical, Everyday Essentials Experiences

Amazon.com Inc

Seattle, WA
9 days ago

Highlights

You will own the end-to-end CX vision for how a brand builds loyal EE customers building new sponsored experiences throughout the customer journey - from the moment they land on the homepage to the moment they add to cart and then continue shopping. The team is building the next generation of customer-facing product strategy across Homepage, Search, and Detail Page, with the goal of making Amazon the undisputed destination for discovery and meaningful brand engagement.

Numbers & Facts

Location	Seattle, WA
Industry	Retail
Company Size	10,000 employees or more
Year Founded	1994
Website	http://Amazon.com/militaryroles

Description

Want to be part of the journey to reshape the core shopping experience for millions of customers across the world? The Everyday Essentials (EE) Experiences Team has a bold vision to deliver a world-class shopping experience that is effortless, habitual, and economical for EE customers and selling partners globally. Amazon"s shopping experience is evolving, and more specifically, how brand-sponsored experiences work together with the organic EE experience to help customers discover new product types and engage more deeply with Amazon. The team is building the next generation of customer-facing product strategy across Homepage, Search, and Detail Page, with the goal of making Amazon the undisputed destination for discovery and meaningful brand engagement.

The Senior Product Manager - Technical sits at the intersection of customer experience, advertising, AI, and cross-organizational product strategy. You will own the end-to-end CX vision for how a brand builds loyal EE customers building new sponsored experiences throughout the customer journey - from the moment they land on the homepage to the moment they add to cart and then continue shopping. You will define the roadmap, drive alignment across Ads, Category, Search, BuyX, Personalization, NAS Design, and EE Experiences, and lead experiments that move metrics at scale.

Key job responsibilities

Own and define the product strategy for how customers discover, compare, and a brand"s portfolio of products - a cross-organizational initiative
Partner with the top brands in Everyday Essentials to design customer experiences that drive brand engagement
Lead the design and sequencing of UX patterns
Drive goal alignment
Define and track success metrics from a brand"s perspective
Serve as the primary product voice in senior leadership reviews and key brand contacts communicating strategy, tradeoffs, and sequencing with clarity
Manage a complex stakeholder landscape
Translate customer and brand research into actionable product requirements and prioritized roadmap investments

About Company

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles