Senior Product Manager - Technical, AFX

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud ("Cloud Computing"). With AWS you can requisition compute power, storage, and many other services - gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.

Join us in building on AWS, for AWS!

The AWS Field Experience team is looking for a passionate, innovative, results-oriented Senior Technical Product Manager to define and drive the strategy and direction for services, making it simpler for our field team to manage, maintain and operate at scale. We will provide products and solutions that help give our talented selling and marketing teams "superpowers" that let them focus on the customer and helping them drive their business. We're handling massive scale, providing strategic data that drives the AWS business internally, and supporting one of the largest field sales organizations in the world.

As a Senior Technical Product Manager on the AFX team, you'll have a unique opportunity to spearhead generative AI initiatives across product and GTM, enabling intelligent automation, insights generation, and scalable customer engagement, define the development of our services and innovate in the space of Customer Relationship Management . You'll be chartered with creating and operating new services that collect and store metrics at internet scale, deliver critical capabilities to the field and embed operational knowledge and encode best practices into everything we do. In addition, as part of the broader AWS Sales and Marketing organization, you will have the opportunity to influence the broader cloud strategy for AWS and potentially define future AWS products.

Key job responsibilities

• Engage with systems that are at the frontier of technology, pioneering new methods and approaches to delivering software, serving customers, and enabling large, distributed, worldwide sales teams.
• Design new products and capabilities that enable business users to operate more effectively, intelligently, and efficiently
• Work closely with engineering and other technical product/program managers to define, build, drive and measure mechanisms to enable our field sales teams
• Work directly with other product teams and business leaders to identify opportunities to improve AFX products, tools, data, analytics, and reporting offerings
• Leverage strong communication skills and a passion for using data and software to drive business decisions at scale

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

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Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.