Senior Product Manager

We are seeking a Senior Product Manager to work on a team for a client project in San Antonio, TX (Or Indianapolis, IN). This role is W2 hourly with Roth Staffing (Ultimate Staffing is a division of Roth). No 3rd part candidates can be considered.

Pay Rate Range: $99.30/hr. - $113.47/hr.

Duration: 6 months with possible extensions

• Translate customer challenges and business needs into product strategies, driving prioritization and execution based on business impact and customer outcomes.

• Operate with a high degree of autonomy while partnering closely with leadership. This role reports into Darin, who provides strategic direction, but the individual will be expected to independently lead initiatives and collaborate effectively with business stakeholders.

• Strong product management expertise required, including roadmap development, feature prioritization, and delivery execution. Experience within contact center environments is highly preferred, including customer service operations, IVR/call routing solutions, vendor management, and partnership with business operations teams. Must be able to connect product decisions to measurable business outcomes.

• Lead product discovery efforts, identifying customer pain points and operational challenges, defining requirements, owning product roadmaps, and partnering with technology teams on solution design. This includes assessing system integrations, defining success metrics, and establishing and monitoring KPIs.

• Experience with Genesys and IVR platforms is highly desirable. Additional experience in workforce management solutions and AI-driven customer service enablement initiatives is a strong plus.

Description:

Supports the development and execution of product vision, strategy, and roadmap for assigned product or solution area. Works closely with business and technology teams to deliver solutions that meet user and business needs.

Primary responsibilities/essential functions:

Product Responsibilities:

• Assists in managing the lifecycle of assigned products/solutions, including planning, implementation, and ongoing monitoring.
• Acts as a product owner for specific features or components, representing user and business needs to technology teams, including:
• Supporting cross-functional product teams to deliver product initiatives on time and within scope
• Assisting in the creation of product roadmaps with applicable release cycles and ancillary stakeholder deliverable timeframes
• Tracking product progress, manages risk, and ensures timely resolution of issues
• Collaborates with technology teams to define requirements, prioritize work, and ensure successful delivery of product enhancements, including running daily standups, sprint and PI planning, and backlog grooming.
• Engages with stakeholders to gather feedback, communicate updates, and address questions or concerns to gather product functional requirements, user experience requirements, and business rules and permissions.
• Supports the development of product documentation, release plans, and training materials.
• Monitors product performance and user engagement, leveraging analytics and feedback to recommend improvements.
• Participates in testing strategies to optimize product features and user experience.
• Conducts research on industry trends and emerging technologies to inform product decisions.
• Assists in prioritization of product enhancements and feature developments, balancing user VOC, business operational needs, and empirical data (e.g., volumes), to prioritize which features are developed within which release cycle.

Change Management Responsibilities:

• May develop and assist in implementing change management strategies to support adoption of new products or processes.
• Helps facilitate communication, training, and readiness activities for impacted teams.
• Documents and communicates strategies

  All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.