Senior Product Manager, Sales and Events

Hyatt is seeking a Senior Product Manager to lead a product pod focused on sales and events applications. This is a 12-month contract position based in Chicago, Illinois. You will set a forward-looking vision and lead discovery and delivery of improvements to key applications and their integrations, working with a lean agile team of engineers, designers, and analysts alongside business, legal, and training partners.

Responsibilities

• Define the product vision, strategy, and roadmap for the pod, balancing operational needs with long-term improvements.
• Lead discovery and implementation of application upgrades that support future point-of-sale compatibility, with a focus on Simphony.
• Assess the current vendor-specific POS integration approach and recommend a more flexible, scalable model that supports multiple vendors without heavy customization.
• Work with engineering, design, business, legal, and training to update billing documents so they comply with pricing transparency legislation.
• Write epics and user stories, scope MVPs, and prioritize work so engineering can deliver in manageable increments.
• Gather stakeholder input, translate it into clear priorities, and document decisions, assumptions, risks, and open questions.
• Define and track outcome measures for delivery, integration flexibility, user and business needs, and adoption of released changes.

Qualifications

• Required
• 5+ years of product management, with enterprise web and app delivery experience.
• POS or property management system (PMS) integration experience, especially Simphony.
• Hospitality or ecommerce background with payment integrations.
• PCI compliance experience.
• Experience with regulatory or compliance-driven product changes, such as billing or pricing disclosure.
• Hands-on experience with Splunk and Adobe Analytics.
• Hypothesis-driven, lean agile product development and data-driven decision making.
• Experience leading cross-functional teams through discovery, requirements, delivery, and rollout.
• Strong written and verbal communication with both junior and senior stakeholders.
• Comfort in both business and technical conversations, and the ability to bring clarity to unclear situations.
• Hands-on with Jira and Microsoft Office.
• Bachelor''s degree or equivalent experience.