Senior Product Manager - Membership Engagement

Position Summary...

Sam's Club is seeking a customer-obsessed, strategic Senior Product Manager to lead omni channel membership engagement experiences. This role will improve member engagement through experimentation, personalization, lifecycle optimization, and seamless digital & in-club experiences that strengthen value communication and long-term loyalty.

About the team:

The product management team at Walmart and Sam's Club leads strategy and execution for complex products that enhance retail and membership experiences. This team drives innovation through data-driven decisions and emerging technologies, collaborating closely with cross-functional partners to develop product roadmaps aligned with business goals. Focused on continuous improvement, the team leverages insights and stakeholder engagement to accelerate growth and deliver measurable value. Joining this team offers the opportunity to contribute to transformative solutions impacting millions nationwide while advancing product strategy, project management, and stakeholder collaboration in a dynamic environment.

What you'll do...

• Own the end-to-end membership engagement and membership management experience across digital and in-club touchpoints, driving adoption, satisfaction, and loyalty.
• Design and optimize intuitive, personalized experiences that reduce friction and increase engagement.
• Partner with cross-functional teams to define, build, and scale impactful product capabilities.
• Lead experimentation, personalization, and lifecycle strategies to improve conversion and engagement.
• You are highly analytical and use data, experimentation, and behavioral insights to shape strategy and prioritization.
• You have experience leading growth initiatives such as conversion optimization, retention, subscriptions, memberships, or loyalty programs.
• You thrive in ambiguity and solve complex customer and business problems with scalable product solutions.

What you'll bring...

• Experience building membership, subscription, loyalty, eCommerce, or retail products, including retention or monetization strategies.
• Experience in growth product management, lifecycle optimization, or digital growth strategy.
• Experience leading customer-facing digital products across web or mobile, including roadmap prioritization and delivery.
• Strong analytical skills and experience working cross-functionally with engineering, UX, analytics, and business stakeholders.
• Experience with personalization, recommendation systems, AI-driven experiences, or experimentation platforms.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field, and 5+ years of experience in product management, growth, or digital experience.
• MBA or advanced degree preferred.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $117,000.00 - $234,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sam''s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam''s Club facilities. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, engineering, or related area and 5 years' experience in product management. Option 2: 7 years' experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 4 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

850 Cherry Ave, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Sam's Club is seeking a customer-obsessed, strategic Senior Product Manager to lead omni channel membership engagement experiences. This role will improve member engagement through experimentation, personalization, lifecycle optimization, and seamless digital & in-club experiences that strengthen value communication and long-term loyalty. About the team: The product management team at Walmart and Sam's Club leads strategy and execution for complex products that enhance retail and membership experiences. This team drives innovation through data-driven decisions and emerging technologies, collaborating closely with cross-functional partners to develop product roadmaps aligned with business goals. Focused on continuous improvement, the team leverages insights and stakeholder engagement to accelerate growth and deliver measurable value. Joining this team offers the opportunity to contribute to transformative solutions impacting millions nationwide while advancing product strategy, project management, and stakeholder collaboration in a dynamic environment.