Senior Product Manager, Connected Living

In this role, you will define product strategy, identify unmet customer needs, craft product roadmaps, and partner across engineering, design, marketing, and business teams to deliver customer experiences at scale. Our portfolio spans smart home security powered by WiFi intelligence, cybersecurity that protects customers from online threats, and family safety experiences that promote healthier digital habits and greater peace of mind.

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Families today face a growing number of physical and digital risks, yet protection experiences remain fragmented across multiple devices, apps, and services. We believe protecting what matters most should be intelligent, effortless, and always available.We are seeking a visionary Senior Product Manager to help shape the future of connected protection for millions of households. Leveraging the unique intelligence of our network, connected devices, and mobile experiences, you will define products that seamlessly safeguard homes, devices, and families, whether they are at home or on the go.Our portfolio spans smart home security powered by WiFi intelligence, cybersecurity that protects customers from online threats, and family safety experiences that promote healthier digital habits and greater peace of mind. This is an opportunity to create what protection looks like by delivering proactive, personalized experiences that anticipate customer needs.In this role, you will define product strategy, identify unmet customer needs, craft product roadmaps, and partner across engineering, design, marketing, and business teams to deliver customer experiences at scale. If you are passionate about solving meaningful customer problems and building products that make a real difference in people's everyday lives, we would love to hear from you.

Job Description

We're looking for a leader who embodies the following qualities:

• A product pro. You know how to identify customer needs, determine problems to solve, and translate them to feature requirements that become user stories in a prioritized product backlog. You work cross-functionally with your design and engineering partners, providing clear direction on the “what” and “why” but giving them a strong voice to define the “how”. You consider how to measure the impact and success of your features and use that data to inform what you build next.
• A customer-centric, data-driven strategist. You keep the customer at the center of what you do. You take time to understand the customer and market by digging into the data, research, and talking to breathing, living customers. You synthesize this info to define core customer needs, problems to solve, and solutions to build.
• Action- and execution-oriented. You aren’t afraid to ask questions in a room with many people to get to the information you need. You can negotiate an array of constraints, guidelines, and business rules as you define your experience requirements…all without sacrificing what’s right for the customers. You know how to roll with the punches, find the path forward as the landscape changes, clearly communicate, and bring all impacted partners along with you.
• A relationship builder. You know that relationships drive your ability to succeed. You understand the value of listening first, then talking; of giving consistently and receiving occasionally. You’ve seen how strong cross-team collaboration and partnership yields the best outcomes.

Core Responsibilities:

• Define product requirements for new products, features, and use cases; define acceptance criteria for each
• Own development across the entire product lifecycle phases – product discovery, definition, development, delivery, deployment, and optimization.
• Coordinate closely with engineering and program leads to ensure alignment between technical, business, and field teams on product features and releases.
• Keep up to date on the technology and market trends; identify and evaluate new product ideas or strategic product extensions
• Contribute to the product vision across the team and the organization.
• Collaborate with cross-functional teams and partners to define and lead product roadmaps and to deliver on them.
• Work with engineering to prioritize and groom the backlog and assist in sprint planning
• Keep track of product performance through data collection and analysis; build and maintain dashboards to monitor product use and performance.

Preferred Requirements:

Below is our list of preferred qualifications.  We know that people with different skills and experiences can be successful in this role as well.  For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.

• 3-5 years in product management or product marketing roles.
• Digital background working on consumer-facing mobile apps
• Ability to lead end-to-end deliveries of high-quality products and experiences leveraging agile product development and experimentation.
• Ability to perform within a closely-knit team and improve the execution of your teammates.
• Data literate and comfortable with data analysis
• A self-motivated & quick learner ready to dig in
• Bachelor's Degree or equivalent business experience
• Generally requires 3-5 years related work experience. We would also love to hear your explanation as to why your unique experience would make the team more successful; if you don’t quite fit the mold, apply anyway.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Product Requirements; Identifying Opportunities; Mobile Applications; Project Stakeholder Management; Data Analysis; Product Backlog Management; Product Strategies

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years