Senior Product Analyst/System Analyst

Job Title: Senior Product Analyst/System Analyst
Location: Lafayette, Louisiana
Type: Permanent Full-Time
Work Model: Onsite – onsite

Overview

System One is seeking an experienced Senior Product Analyst/Business System Analyst to support product and operational initiatives within a complex financial services and loan servicing environment. This role focuses on business and process analysis, requirements development, SQL-based data investigation, testing, production support, and coordination across business, technology, and vendor teams.

Responsibilities

• Analyze complex business processes, system interactions, and data flows; translate business needs into detailed requirements and user stories; and validate product enhancements through structured testing.
• Support production issue investigation, using SQL, system logs, and scenario reconstruction to identify root causes and work with technical and vendor teams through resolution.
• Collaborate with cross-functional teams to ensure seamless communication and project delivery.
• Develop detailed business requirements, functional specifications, user stories, acceptance criteria, and test cases.
• Create process flows and workflow diagrams using Visio or similar tools.
• Support testing activities, including test case development and execution, defect management, and support for SIT, UAT, and end-to-end testing.
• Investigate production issues, perform root cause analysis, and coordinate resolution efforts.
• Understand application behavior, system logic, integrations, and data relationships without requiring hands-on software development.
• Work within Agile delivery environments, collaborating with product, business, development, QA, and operations teams.
• Coordinate with third-party technology vendors for requirements clarification, deliverable reviews, testing, and issue resolution.

Requirements

• 8+ years of experience as a Product Analyst, Business Analyst, Systems Analyst, or similar role supporting complex business or technology initiatives.
• Strong business and process analysis skills, including understanding complex workflows, system interactions, data flows, and dependencies.
• Hands-on SQL experience for data analysis, validation, troubleshooting, and production issue investigation.
• Proven ability to develop detailed business requirements, functional specifications, user stories, acceptance criteria, and test cases.
• Experience creating process flows and workflow diagrams using Visio or similar tools.
• Strong testing background, including test case development and execution, defect management, and support for SIT, UAT, and end-to-end testing.
• Experience investigating production issues, performing root cause analysis, and working with technical teams through resolution.
• Ability to understand application behavior, system logic, integrations, and data relationships without requiring hands-on software development.
• Experience working in Agile delivery environments and collaborating with product, business, development, QA, and operations teams.
• Strong written and verbal communication skills, with the ability to clarify complex requirements and communicate effectively with both technical and non-technical stakeholders.
• Experience coordinating with third-party technology vendors, including requirements clarification, deliverable reviews, testing, implementation readiness, and issue resolution.
• Familiarity with Jira, Apptio TargetProcess, or comparable Agile/product management tools.
• Experience with multifamily loan servicing, mortgage servicing, or related financial services operations is preferred.
• Familiarity with AWS-based application environments and cloud-based systems is beneficial.
• Comfortable using generative AI tools such as Microsoft Copilot or ChatGPT to support analysis, documentation, and day-to-day productivity.
• Educational Requirements: Bachelor's degree in Computer Science, Information Systems, or a related field.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #404-IT Pittsburgh