Senior Process Manager

Job Description

Senior Process Manager

Chennai, Tamil Nadu

Job Summary

Assume comprehensive ownership of the account, ensuring process adherence, compliance, team performance, attendance, and a relentless pursuit of excellence.

Key Responsibilities

1. Manage Performance And Service Level Agreements (Slas) To Ensure High Customer Satisfaction From Both Internal And External Clients.

2. Plan And Coordinate Staffing Activities For Respective Processes In Accordance With Documented Policies And Procedures.

3. Effectively Manage Client Relationships To Maintain And Grow Existing Business, Ensuring Revenue Generation.

4. Manage The Budget And Schedule For Assigned Projects.

5. Coordinate Interrelated Operational Tasks Required To Support Proposed Solutions.

Skill Requirements

• Bachelors/Master degree in finance, accounting, or a related field.
• Professional certification such as CAMS or CAME or CAMI is preferred.
• Strong understanding of financial regulations and compliance requirements.
• Excellent analytical and problem-solving skills.
• Proficiency in using analytical tools and software.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.

Strong organizational people and time management skills

Other Requirements

End-to-end Financial Crime backend operations and Quality Assurance management.

Should have people management experience to manage QA team Strong data analytics skill using excel, Power BI etc.

Should have an understanding about root cause analysis and the calibration methods Understanding of anti-money laundering related requirements including EU/UK and international regulations Hands on experience in KYC, Transaction Monitoring, PEP review, ODD reviews. In depth knowledge and understanding of regulatory regimes such as AMLD/OFAC/FATF Ensure that fin crime operations efforts adhere to all

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.