Adobe Creative Suite, ArcGIS, Communication Skills, Customer Support/Service, Design Services, Detail Oriented, Establish Priorities, Interpersonal Skills, Investment Services, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Safety/Work Safety, Sales Management, Time Management, Writing Skills
Job duties
(* denotes an “essential function”)
•*Uses advanced knowledge to complete complex and/or advanced work requests;assists with all work requests, as needed
•*Applies own creativity & encourages team members to use design and layout elements in presentations or materials to effectively support the client’s intended message
•*Responsible for production of work in terms of the consistency, accuracy, and quality of delivery. Focuses on individual accountability of team members and alternative planning, as needed
•*Exemplifies proper professional expectations for team members when dealing with client requesters and client work requests
•*Responds to customer inquiries and complaints in a timely and professional manner
•*Works closely with Account Manager in implementation of administrative requirements of the account and/or other procedures or systems
•*Communicates regularly with Account Manager on issues affecting capacity, response time, and/or technical issues relating to work requests
Job qualifications
•Minimum of 3 years prior office experience, presentations or design experience
•Expert knowledge of Microsoft Office Suite (PowerPoint, Excel, Word)Expert knowledge of Adobe Creative Suite
Map Info &Arcgis a plus.
•Adept in using department-specific equipment/technology/software
•Ability/desire to learn new software packages
•Ability to articulate ideas, motivate the team and follow policies and procedures to manage client expectations and promote a healthy work environment
•Attention to detail with emphasis on accuracy and quality
•Outstanding communication and interpersonal relationship building skills verbally, written, through email and by telephone
•Ability to work in a fast-paced, deadline driven team environment
•Ability to prioritize work and/or balance multiple projects
•Maintain professional composure;especially when working with immediate or escalated deadlines or issues
•Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions.
•Ability to work both independently and collaboratively as part of a team
•Handle sensitive and/or confidential documents and information
•Understands the concept and can execute the strategy of hands-on customer service
•Ability to assign the correct priority to work requests based on experience and following established guidelines
Mapping software a plus
Experience as workflow coordinator a plus
Advanced Word, PowerPoint and Excel
Advanced Photoshop, Adobe Illustrator & Acrobat T
The Custom Group of Companies