Senior Practice Clinical Manager - NP/PA

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Senior Practice Manager’s role is a full time position working at least 40 hours a week. This leadership role reports to the Area Director (AD) and leads a team of NPs, PAs, and/or LVNs/LPNs in achieving clinical quality standards and business and financial objectives. The Senior Practice Manager will have accountability to the business performance of clinics in their assigned region as well as the clinical and professional performance of their assigned clinic team.
Major Job Duties and Tasks

Quality Practice
Accountable for clinic team performance in achieving and maintaining clinical practice excellence, coding compliance, and adherence to clinic protocols and practice guidelines
Work in partnership with the Senior and Field Educators, and Senior Clinicians to ensure effective programs for provider training, education and development
Leads interprofessional practice with internal and external physicians in support of collegial, consultative, and coordinated care delivery
Reviews clinical, educational, quality, and safety metrics, dashboards and information for the purpose of meeting the organizations clinical and quality safety standards this includes early identification of trends, outlier and opportunities. Identifies strategies, and implements timely and effective action plans to maintain clinical excellence at all times. (e.g. HEDIS, NPS, RVUs, etc)
Understand, articulate and ensure compliance with State Provider Practice Acts, State Board regulations, regulatory agency standards and policies of the organization
Works in collaboration with the organization’s quality and patient safety teams to support continuous quality improvement efforts and maintain patient safety
Team Building & Talent Development
Continually evaluates effectiveness and identifies opportunities for operational, programs and/or system enhancements and is a key player in leading process improvement in these areas
Evaluate and assess inputs regarding clinical performance and professional practice within region and reacts in a timely manner
Accountable for effective bidirectional team and leadership communications. Assess for understanding and intervenes to reinforce messaging as needed. Consistently model the CVS MinuteClinic purpose, culture, and values through words and actions
Accountable for the Provider Experience as it relates to best practices in professional standards, performance management, employee relations, healthcare administration and management and is consistent with organizational values
Healthcare Administration & Management
Plan, implement and supervise MC services within region
Develop intervention strategies and assess outcomes consistent with continuous process improvement
Manage fiscal responsibilities to budget (payroll, travel)
Ensure appropriate use of business tools, systems, policies and procedures in accordance with organizational standards
Works in partnership with AD and Business Operations Partners to review business metrics in order to identify and implement growth initiatives and operational improvements
Maintain up to date knowledge of clinical practice, patient care standards, healthcare policy, evidence based practice, outcome measurement, patient safety, quality improvement and risk management
Professionalism and Leadership
Provide visionary thinking on issues that impact the healthcare team
Critically analyze regional issues after review of the evidence
Utilize change theory to plan for the implementation of organizational changes
Establish mechanisms that provide for early identification and mentoring of staff with leadership potential
Create an environment that facilitates the team to initiate actions that produces results
Integrate high ethical standers and core values into everyday work activities
Ensure that providers are actively involved in decisions that involve their practice.

Required Qualifications- Local to Ohio / Western Pennsylvania
Current board certification as a Family Nurse Practitioner or a Physician Assistant
Current active, unrestricted state licensure to practice as a FNP or a PA
5 years work experience as an Advanced Practice Nurse or a Physician Assistant
2 years experience managing teams
In accordance with the American Organization of Nurse Executive, (AONE), the requirements listed below are representative of knowledge, skill, and/or ability required:

Effective communication and relationship building skills
Clinical practice knowledge
Patient care delivery and work design knowledge
Demonstrated leadership
Demonstrated Professionalism and Business skills
Personal and professional accountability
Understanding of health care financing
Strategic management
Supports the organizations professional governance structure

Preferred Qualifications
Prior experience in a retail health setting

Education
• Master's Degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role
• Or in select states, Master of Science in Physician Assistant Studies (or other health-related Master's Degree or equivalent experience together with Bachelor of Science in Physician Assistant Studies) with current National Board Certification and State of Employment license to practice in the role

Pay Range

The typical pay range for this role is:

$110,467.00 - $237,930.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.