Senior PMO Analyst

TISTA is seeking a Senior PMO Analyst to support the Enterprise Information Systems Office (EISO). This position will provide analytical support across the Microsoft enterprise environment, with a focus on licensing utilization, entitlement management, product research, data analysis, and optimization.

The Senior PMO Analyst will work with technical and program stakeholders to analyze Microsoft licensing and product usage, identify optimization opportunities, maintain accurate licensing and entitlement information, and translate findings into actionable recommendations for leadership.

At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Administer and monitor the Microsoft Admin Center and Entra ID environment in support of enterprise agreement governance.
• Track identity, licensing, and entitlement status across the enterprise Microsoft tenant.
• Conduct utilization and trend analysis of Microsoft licensing and product usage.
• Analyze licensing data to identify usage patterns, discrepancies, and potential optimization opportunities.
• Research entitlement management options and evaluate underused or unused features for potential cost-recovery opportunities.
• Research new Microsoft product offerings and viable alternatives and assess alignment with VA functional requirements.
• Validate and maintain product and license reference tables, including additions, updates, and corrections.
• Prepare and deliver technical presentations that translate licensing, utilization, and product data into actionable findings for EISO leadership.
• Recommend potential adjustments to the software licensing mix based on utilization findings, with final optimization decisions made by program leadership.
• Maintain SLA tracking and security/compliance posture reporting related to the Microsoft enterprise agreement.
• Develop clear documentation and reporting to support program-level decision-making.
• Collaborate with technical, program, and business stakeholders to communicate findings and support enterprise licensing initiatives.

Required Qualifications:

• Working knowledge of Microsoft Admin Center and Entra ID administration.
• Experience conducting license utilization and trend analysis within an enterprise Microsoft 365 environment.
• Experience working with software licensing, entitlement management, or product usage data.
• Familiarity with Microsoft entitlement and feature research processes.
• Strong analytical skills with the ability to identify trends, discrepancies, and opportunities within complex datasets.
• Ability to research technical products and capabilities and translate findings into business-relevant recommendations.
• Ability to prepare and present technical and analytical findings to both technical and executive audiences.
• Strong written and verbal communication skills.
• Strong attention to detail and ability to maintain accurate licensing, entitlement, and reporting data.

Preferred Qualifications:

• Experience supporting Microsoft enterprise licensing or enterprise agreement activities.
• Experience with Microsoft licensing optimization, cost analysis, or utilization management.
• Experience evaluating Microsoft products, features, licensing options, or alternative solutions.
• Experience with SLA tracking and security/compliance reporting.
• Experience supporting large enterprise or federal environments.