Pay Range: $53.00hr - $58.00hr
Job Overview:
Our client is looking for a Payment Gateway Domain Technical Product Manager to own the product strategy and roadmap for the payment gateway platform. The successful candidate will combine deep payment domain knowledge with technical fluency, turning merchant, partner, and regulatory needs into clear priorities for engineering. The candidate will be the main point of contact for product decisions across the payment lifecycle, from authorization through settlement, reconciliation, and dispute management. Understanding of the US Payments System is required.
Product Strategy and Roadmap:
- Define and communicate the product vision and roadmap for payment gateway solutions.
- Analyze market trends, competitors, and emerging payment technologies to identify opportunities and risks.
- Prioritize features and enhancements based on business impact, customer feedback, and technical feasibility.
- Align the product strategy with broader organizational goals and revenue targets.
- Define the vision and multi-year roadmap for payment gateway capabilities, including card, ACH, RTP/FedNow, and digital wallet acceptance.
- Track card network rule changes, processor and acquirer developments, and emerging payment technologies to identify opportunities and risks.
- Align the payment roadmap with revenue targets, partner commitments, and go-to-market plans.
Customer and Stakeholder Management:
- Turn customer feedback into actionable product requirements.
- Run product demos and training sessions for key stakeholders.
- Set and manage stakeholder expectations, and communicate the roadmap clearly.
- Track and report on product metrics, KPIs, and business impact.
- Serve as the primary point of contact for merchants, processor partners, and internal business teams on payment product matters.
- Turn merchant feedback and support trends into prioritized product requirements.
- Lead partner certification and onboarding programs for new processors and integrations.
- Report on product KPIs, including approval rates, transaction volume, take rate, dispute ratios, and operational incidents.
Requirements and Backlog Ownership:
- Gather and document business, merchant, and technical requirements from internal and external stakeholders.
- Own a prioritized backlog with epics, user stories, and acceptance criteria detailed enough for engineers to estimate and build.
- Define requirements for transaction flows, including authorization, capture, void, refund, settlement, and chargeback handling.
- Manage scope and negotiate trade-offs between business demands and engineering capacity.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.