Accounts Receivable, Credit and Collections, Customer Satisfaction, Exceeded Sales Goal, Healthcare, Hospital, Medical Records, Presentation/Verbal Skills, Problem Solving Skills, Reimbursement, Set Goals, Time Management
Job Summary:
- Provides medical collection services for TLRA collection units.
- Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines.
- Patient and client satisfaction is essential.
- Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and Client inventory.
Key Requirements:
- Healthcare exp is a must have.
- Prefer minimum of 2 years' experience with insurance billing, collections, payment, and reimbursement verification and/or refunds Professional and effective written and verbal communication required.
- Experience of working within a multi-facility hospital business office environment preferred.
Responsibilities:
- Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives.
- Documents and updates patient account information in TLRA's collection software system timely and accurate to include appropriate account status.
- Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
- Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
- Performs research and analysis of account issues and strives to resolve problems timely and accurately.
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Macpower Digital Assets Edge Private Limited