Description
Position at Parts Town
See What We’re All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
- Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
As a Senior Parts Identification Specialist (internally known as a Senior Parts Detective), you will support inbound external parts inquiries by utilizing your long history of expertise in hot side manufacturer support equipment. This position offers continuous growth of knowledge and understanding. Because we act on behalf of our partnered manufacturers, we receive direct training to ensure we provide OEM parts (faster). Determining the correct part that each customer requires is essential. An emphasis on accuracy, strong problem-solving skills, and a passion for continued skill development is essential in this role!
A Typical Day
- Provide support with inbound phone calls focusing on the Hotside Manufacturer Support brands, and one Coldside Manufacturer Support brand
- Complete 50-60 inbound calls per day, acting as back up for escalation cases if needed (with the expectation that call time will not exceed 4 minutes 30 seconds)
- Research and resolve or escalate all received requests, while logging all calls into Salesforce
- Conduct daily follow ups on open escalation cases, calling every 2 business days if needed
- Utilize equipment manuals, technical diagrams, parts listings, portals/remote desktop applications and manufacturer contacts to identify part number information
- Support the entire life cycle of escalated parts identification requests from open to close, while effectively communicating updates to involved parties
To Land This Opportunity
- You have 1+ year(s) of parts experience, you consider yourself a hot side Master, and you can successfully navigate through all manufacturer parts inquiries!
- If you are cross-trained in both hot & cold side Commercial Food Service equipment – that’s a real bonus!
- You are comfortable and confident in communicating internally & externally over the phone and/or through offline communication(s).
- Meeting and collaborating with teams across the company excites you!
- Your passion for customer service and problem-solving is unmatched.
- You are well-versed in Salesforce and Bloomfire, as well as the team-specific manufacturer lookups and BOM systems.
- You pay close attention to detail (as far as you’re concerned, anything worth doing should be done the right way!)
- You have a strong desire to learn, grow, and challenge the status quo.
- You’re an all-star communicator and are proficient in English (both written and verbal).
- You have a quality, high speed internet connection at home.
- You can work a schedule of M-F between the hours of 7:00 AM – 7:00 PM (CST) with flexibility as needed.
About Your Future Team
Our Team loves food! Expect quality potlucks and frequent chats about favorite foods. Has a great passion for dad jokes and having “Friday Fun” topics of conversation. The team also enjoys decorating desks to celebrate birthdays and team member milestones!
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $43,025.31 - $58,064.25 hourly which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.