Senior Order Services Specialist

Trident Seafoods is North America’s largest vertically integrated seafood company—partnering with fishermen, employees, and communities to responsibly harvest, process, and share wild Alaska seafood with the world. With deep roots in Alaska and operating across the globe, Trident is a privately held company headquartered in Seattle, committed to nourishing the world while upholding the highest standards for safety, sustainability, and excellence.

At Trident Seafoods, we work together for something bigger than ourselves. From nourishing the world with the best protein on earth to protecting our oceans, serving our fishermen, and supporting communities in Alaska and beyond, here, you’ll find a values-driven culture where your growth matters, your work has purpose and your contributions are recognized and appreciated—because at Trident, we believe meaningful work connects us all.

The Senior Order Services Specialist is responsible for executing end-to-end order services and fulfillment activities for manual customer sales orders, ensuring timely, accurate processing aligned to service level expectations. This role proactively manages order blocks, fulfillment risks, and inventory constraints to optimize fill rate and in-full delivery. 

The Senior Specialist plays a critical role in maintaining data accuracy, applying consistent rejection reason logic, and supporting reporting that enables visibility into fulfillment performance. This role partners closely with Sales, Planning, Customer Experience, Supply Chain, and Logistics teams, serving as a key resource for order services and fulfillment inquiries and issue resolution. 

Essential functions (responsibilities, tasks, supervisory needs)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Proactively manage and resolve order blocks, fulfillment constraints, and system exceptions, leveraging a comprehensive understanding of supply, demand, and operational dependencies to ensure timely order progression and minimize service disruptions. 

• Maintain continuous awareness of upstream planning, production, inventory, and product-related risks; synthesize inputs across multiple functions to anticipate impacts and proactively communicate changes to Sales and Sales Support. 

• Serve as a primary fulfillment resource and cross-functional partner to Sales and Customer Experience, applying deep operational knowledge to communicate risks, guide decisions, resolve issues, and support ad hoc customer-facing reporting. 

• Apply structured, informed decision-making on an order-by-order basis, balancing customer commitments, business priorities, and supply constraints; owning the integrity of rejection reason coding and fulfillment data, ensuring accurate representation of fill rate performance and enabling clear visibility into customer impact and key business drivers. 

• Process and maintain customer orders with accuracy and efficiency, including manual order entry, review of key order information, and coordination of post-shipment support and issue resolution with relevant internal partners. 

• Execute end-to-end order services and fulfillment activities with a strong understanding of system logic, business rules, and downstream impacts, ensuring orders are processed and released in alignment with operational requirements. 

• Monitor and communicate key fulfillment metrics, including fill rate and order status, leveraging data to identify risks, informing decisions, and providing actionable visibility to internal stakeholders. 

• Identify patterns in order blocks, fulfillment challenges, and process gaps; use operational insight to recommend improvements that enhance service performance and execution consistency. 

• Support escalation resolution by investigating complex order scenarios, applying cross-functional knowledge to determine root cause, and coordinating with partners to drive timely and effective resolution. 

• Maintain high-quality order and fulfillment data, ensuring accuracy of transactions, rejection logic, and reporting inputs that directly impact business performance and decision-making. 

The essential functions listed above are not exhaustive.  The organization may assign other duties as needed to meet business requirements.  

Required Qualifications (Education, Years of Experience, Certifications)

• A minimum of 3 years of experience in sales support, order fulfillment, customer experience, or related field.  
• A bachelor’s degree in business, finance, supply chain, or related field, or the equivalent combination of education and years of experience.

Preferred education and experience

• Experience working in or supporting order management
• Management/leadership experience
• High attention to detail and strong organizational skills

Knowledge, Skills, and Abilities (KSAs):

• Strong problem-solving skills and ability to prioritize and delegate tasks
• Excellent communication and interpersonal skills, especially for internal coordination
• Proficiency in Microsoft Office, including Outlook and Excel

Work Environment

This is an on-site position based at the Trident Support Center office in Seattle’s Ballard neighborhood, with the option to work remotely on Fridays.

In-office time takes place in a typical office environment: temperature controlled with adequate lighting and moderate noise. While remote, employees must provide appropriate home office space.

Work Ability Requirements:

While performing the duties of this Job, the employee is regularly required to sit for long periods of time at a desk. Frequently required to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee will occasionally stand, walk, and may lift and/or move up to 10 pounds. Specific vision abilities required by this job include near vision for frequent use of a computer. 

This position is not eligible for immigration sponsorship, including F-1 STEM-OPT authorization.

Stay connected with Trident Seafoods online at www.tridentseafoods.com and follow us on Facebook, X, Instagram, Pinterest, YouTube or LinkedIn

Trident Seafoods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Trident Seafoods and its subsidiaries have adopted a drug-free workplace policy. Working under the influence of Drugs or Alcohol is not permitted.

Employment with Trident Seafoods is contingent upon the candidate maintaining valid immigration status and work authorization throughout employment, with or without immigration sponsorship by the company.