Senior Operations Supervisor

About the Job

Parking and Transportation Services is a self-supporting unit of the University of Minnesota within Auxiliary Services. The department is responsible for the administration, operation and maintenance of reliable and efficient transportation services on the Twin Cities campus including transit, parking, fleet, streets, walkways and way-finding. PTS supports alternatives to the single-occupant vehicle and promotes programs to encourage the University community to walk, bike, carpool, or take the bus. The department handles compliance documentation for all University vehicles or licensed equipment and administers the fuel credit card, vehicle insurance and safety, and employee driver training programs.

PTS Mission

Facilitating safe and effective integrated transportation systems that provide services for pedestrians, bicycles, transit and vehicles.

Responsibilities:

40% - Planning/Coordination

• Works with faculty, staff, departmental representatives, and non-University groups and agencies to arrange parking access for conferences, seminars, athletics, commencements and other special events.
• Updates and distributes the PTS event calendar on a monthly basis.
• Participates in strategic planning affecting operational procedures and provides recommendations for the improvement of event management on campus.
• Operates and effectively uses the department's technology including electronic payroll and parking access control systems, ticket tracking system, safe cash reconciliation system, over-short reports, automated pay machines, coupon bulk validator and other systems.
• Outreach contacts with University departments and community partners.
• Responsible for the development and operational management of multi-department outreach, coordination and communication plans to streamline and expand processes to meet the increasing event needs of the University.

30% - Operations Management

• Oversees all administrative, operational, programmatic, and budgetary analysis and support related to parking on campus for events including facility equipment, staff, inventory management, and software that supports all functions of parking facilities.

• Offers departmental-wide work suggestions and directs a work team.

• Delivers great customer service

• Deals effectively with difficult customers to resolve problems.

• Works to find the best solution for customers or directs them to appropriate personnel or resources.

• Identifies ways to improve efficiency and service levels.

• Attends training sessions or seminars to improve performance.

• Performs daily tours of staffed parking facilities.

• Follows University and departmental protocol for dealing with emergency situations.

• Makes recommendations for changes in operating procedures that may have major internal operational or funding impact.

• Informs superiors of problems, complaints and unusual occurrences.

• Operates and effectively uses the department's technology including scheduler, supervisory reports in AS400, Windows operating system, and MS Office (Word and Excel)

20% - Staff Management

• Assumes full management/supervisory responsibility, including interviewing, hiring, orientating, training, coaching, disciplining, and evaluating staff in the operation of parking facilities. Including three (3) full time Operations Supervisors.
• Administers labor contracts, University and departmental policies.
• Greets and talks with on-site parking attendants to ensure high quality performance, checks required paperwork, answers questions and promotes communication.
• Performs on-the-spot training or coaching as necessary.

10% - Other duties as assigned

Work Environment

Work is performed in both an office and field environment. There are four different shifts.

• Tuesday-Friday; 10 hr shifts flexible start between 530am to 9am
• Friday-Monday; 10 hr shifts flexible start between 530am to 9am
• Tuesday-Friday; 10 hr shifts flexible start between 11am to 230pm
• Friday-Monday; 10 hr shifts flexible start between 11am to 230pm

Qualifications

Required

• BA/BS and four years of experience or a combination of related education and work experience to equal at least eight years.
• Valid drivers license is required to be obtained before the end of probation.

Preferred

• Knowledge of large-scale parking operations principles and practices; knowledge of parking systems including parking access control software and hardware, AS400 systems, and related systems is desirable.
• Well-developed computer proficiency in effectively using MS Office Suite software for work initiatives.
• Skill in using computerized scheduling software to track personnel.
• Ability to establish effective working relationships with a diverse customer base and work force.
• Experience leading effectively and working collaboratively with staff in a unionized setting.
• Ability to identify departmental priorities and make decisions to ensure work efforts and resources are employed appropriately.
• Personal characteristics that distinguish the incumbent as being an effective leader: team builder, customer-driven, decisive, results-oriented, and committed to improvement.
• Highly developed conflict management, negotiation and problem resolution skills.
• Proven written, verbal, interpersonal and persuasion skills.
• Ability to balance multiple work demands and to thrive in a changing environment.

Pay and Benefits

Pay Range: $29.41- $34.92 per hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the

time, the initial pay may not reach the maximum of the range. This approach ensures

that compensation reflects the value and unique contributions of each candidate while

maintaining equity within our organization. As part of our commitment to fair and

equitable compensation, please be aware that the salary offered to incoming candidates

will be based on their individual credentials and experience.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

• To be considered for this position, a resume must be attached to your application.

To request an accommodation during the application process, please e-mail jobcentr@umn.edu.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nations most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.