Senior Operations Manager

We are seeking a Senior Operations Manager to join our talented Ingredients team in Rochester, NY!

The Role:

As our Senior Operations Manager, you'll oversee operations and you'll lay the foundation for efficiency. We're looking for a strategic leader to bridge the gap between oursuppliers and customers, ensuring that "on-time delivery" is met. You'll be successful in the role if you thrive on identifying bottlenecks proactively and enjoy building high-performing teams that can navigate the nuances of the ingredients industry.

The Day to Day:

Strategic Problem Solving

• Proactively identify potential delays before they happen, develop creative solutions, aligning with our ingredient divisions processes and teams, to keep our contracts fulfilled.
• Model operational excellence, delivering best in class service for our customers and internal teams.

• Lead, Coach and Mentor a high performing team, fostering a culture of accountability where managers and employees feel empowered to own their work and problem solve.
• Translate objectives and challenges into clear, actionable KPIs driving results and alignment.
• Act as the bridge between Operations, Sales, Logistics and Finance to ensure everyone is moving in the same direction.

• Improve, monitor, and adjust workflows to reduce redundancies and manual gaps, with advanced methodologies and streamlined solutions.
• Oversee the entire order journey from document accuracy to compliance, to ensure we hit deadlines.
• Navigate the complexities of international supply planning and manage critical relationships with both suppliers and customers.

• Bachelor's degree in operations management or related field, MS a plus!
• Minimum of 5 years' experience in a similar senior management role within the food & beverage industry.
• Proven track record of navigating the complexities of global logistics and supply chain.
• Demonstrated experience in creating a culture of accountability and growth.
• Experience scaling and developing teams to meet evolving business needs.

• Emotional Intelligence: Ability to navigate complex departmental dynamics and model resilience during periods of organizational change.
• Interpersonal Communication: Ability to negotiate effectively with cross-functional peers to align resources and resolve inter-departmental friction.
• Driving Results: Ability to optimize departmental workflows and resource allocation to achieve consistent, high-impact business outcomes.
• Collaboration: Ability to break down departmental silos by building strategic partnerships across different departments/divisions.
• Technologically adept in ERP systems, Microsoft suite, etc.
• Experience with domestic transportation terms and procedures, including freight terms, documentation, claims filing, load planning and shipment tender.
• Experience with international terms and procedures, including INCOTERMS, ISF filing, Commercial Invoices, customs clearance, and Harmonized Tariff classification.
• Quality and Customer Service Orientation to ensure customer satisfaction.
• Ability to take initiative, follow up/follow through autonomously.
• Ability to travel up to 10% of time as needed.