About Azalea Wang
Azalea Wang is a fast-fashion powerhouse fueled by speed, creativity, and hustle. At Azalea Wang, we move fast, think big, and work collaboratively. Everyone has a voice here, ideas are encouraged, and self-starters thrive. We’re a tight-knit, high-energy team that shows up every day ready to push product forward together.
Brand: AZALEA WANG
The Role: Senior Operations Manager
We’re looking for a detail-oriented and execution obsessed Technical Senior Operations Manager to lead operations across production, EDI, logistics, and fulfillment—from factory production in China to final delivery to U.S. retailers. You’ll ensure everything runs on time and without surprises.
This role is for someone who naturally spots bottlenecks and fixes them. You enjoy building systems and processes that make things run better, and you’re comfortable bringing structure to fast-moving, sometimes messy workflows. You think in timelines, dependencies, and what needs to happen next to keep things moving.
You are both a project manager and operator: someone who can manage complex integrations, lead teams, troubleshoot technical issues, and relentlessly push projects forward without delays. We move fast. Retailers have hard deadlines. EDI doesn’t wait. Freight delays cost real money.
If you take ownership, move quickly, and don’t let things stall—we’d love to talk.
Key Responsibilities:
End-to-End Project & Integration Management
Own full lifecycle of EDI, ERP, and 3PL integrations from scoping testing go-live
Build and manage detailed timelines across cross-functional teams and external partners
Ensure all integrations are delivered on time, fully functional, and scalable
Act as the primary driver of accountability across internal teams, vendors, and retailers
Production & Supply Chain Management (China U.S.)
Oversee production timelines from factory PO placement through ex-factory readiness with militant accuracy
Hold overseas vendors accountable to ensure adherence to production schedules
Track critical milestones:bulk production, QC, and shipment booking. Get ahead of delays 2–3 weeks before they happen
Proactively identify and resolve production delays or risks before they impact delivery
Ensure proper documentation (commercial invoices, packing lists, compliance docs) is completed, everytime
Logistics & Inbound Operations
Manage international freight from origin (China) to U.S. warehouses/3PLs
Coordinate with freight forwarders on bookings, transit timelines, and customs clearance
Ensure goods land on time and are received accurately into WMS/ERP systems
Monitor inbound SLAs and resolve delays at port, customs, or warehouse level
Fulfillment & Outbound to Retailers
Oversee order flow from ERP WMS retailer fulfillment
Ensure all retailer compliance requirements (routing guides, labeling, ASN accuracy) are met
Drive on-time shipment performance to wholesale partners and marketplaces
Partner with 3PLs to ensure efficient pick/pack/ship operations and inventory accuracy
EDI & Systems Integration
Own all retailer EDI integrations end-to-end — onboarding testing go-live optimization.
Troubleshoot EDI failures, map errors, document root causes, and permanently fix recurring issues.
Manage integrations between ERP, middleware, and fulfillment systems
Manage implementation timelines and hold both internal teams and vendors accountable.
Proactively monitor order flows to prevent delays before retailers see them.
Technical Troubleshooting & Execution
Act as the escalation point for stalled projects, broken integrations, or operational issues
Diagnose root causes across systems (EDI, ERP, WMS) and implement solutions quickly
Be hands-on in identifying why something is broken—not just delegating
Maintain urgency and accountability to ensure nothing stalls
Team Leadership & Accountability
Manage and mentor operations, logistics, and/or production team members
Set clear KPIs and hold team accountable to timelines and deliverables
Build a culture of ownership, urgency, and precision
Ensure strong communication across time zones (U.S. + China teams)
Process Improvement & Scalability
Build SOPs across production, logistics, and EDI workflows
Identify inefficiencies and implement scalable solutions
Create reporting dashboards to track project timelines, delays, and performance
Continuously improve systems and workflows to support business growth
AI Optimization
Build and deploy AI workflows to optimize across production, logistics, and EDI workflows
Use AI to reduce manual workload across operations and improve speed + accuracy.
Use AI to build out vendor scorecards to track key KPIs within existing systems
Project Management (High-Speed Execution)
Run 8–12 concurrent operations projects with brutal clarity and urgency.
Maintain a daily/weekly dashboard of red-flags, blockers, and required decisions.
Be obsessive about deadlines and driving projects to completion.
Operate like a technical project manager + operations commander.
Success Metrics
On-time production completion rates
On-time inbound (factory warehouse) performance
On-time fulfillment to retailers
% of EDI/integration projects launched on schedule
Reduction in operational errors and delays
Team performance and SLA adherence
Qualifications
Must-Have:
5 - 10+ years operations, logistics, EDI, supply chain or systems integration experience.
Hands-on experience with: SPS Commerce, OpenText, Pipe17, and Netsuite
Strong technical aptitude (JSON, CSV mapping, API logic, error analysis preferred).
Experience working with 3PLs and routing guides for major retailers.
Experience operating in a founder-driven or high-urgency startup environment.
Bonus Skills:
AI workflow building (ChatGPT, automation tools, RPA, etc.)
Footwear or fashion ops experience
Retail compliance or chargeback mitigation
WMS/OMS optimization experience
Benefits and Perks:
Azalea Wang offers competitive benefits for full-time employees, including Medical, Dental, Vision, Life, LTD, FSA/HSA/Dependent Care FSA, 401(k), and a generous employee discount. We’re committed to internal growth, providing meaningful development and career advancement opportunities.
Compensation:
At Azalea Wang, we are committed to fair and transparent compensation practices. Compensation for this position will be determined based on experience, qualifications, and other job-related factors. Additional compensation and benefits may also apply and will be discussed during the hiring process.