Senior Operations Account Manager

Senior Operations Account Manager - REMOTE

Own the Account. Drive Results. Make an Impact.

Ready to step into a role where you're more than just account management? We're looking for a Senior Operations Account Manager to serve as the key link between our operations and customers-driving performance, managing relationships, and influencing profitability in a fast-paced logistics environment.

This role offers the opportunity to work cross-functionally, lead pricing and commercial discussions, and play a direct role in delivering operational success.

Why This Role Is For You

• High visibility with direct impact on customer success and business performance
• Opportunity to influence pricing, strategy, and growth initiatives
• Collaborative environment across operations, engineering, and leadership teams

If you thrive in a data-driven, relationship-focused role and want to make a real impact in supply chain operations-this is your opportunity.

About the Role

How you will contribute

• Serve as the front-line point of contact representing syncreon in daily customer account management matters.
• Build strong trusted relationships with customer representatives from ops, engineering, quality, procurement, and others.
• Support the Account Director in preparation of pricing, cost estimates, proposals and all commercial related documents as part of the quotation response package.
• Understand the details and able to defend pricing to syncreon internal staff and customers;
• Conduct regular analysis of pricing, cost and profitability through the pricing file for the requisite customer sites globally.
• Analyze data and spreadsheets as pricing updates require a detailed analysis of each part number and an extensive comparative exercise to ensure consistency.
• Communicates changes to the appropriate team and ensures timely implementation of the new pricing and any new scope.
• Forecast and track key account metrics and clearly communicate the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders.
• Understand market needs and works with Account Director to explore opportunities over and above current service portfolio.
• Identify all new topics or activities which are not properly covered by existing contracts and agreements.
• Raise Change Request Forms (CRF), pushes for approval and keeps up to date tracking of all CRFs history.
• Support preparation of presentations for weekly and monthly business reviews and present commercial topics during reviews.
• Monitor important contractual KPIs and reports on a regular basis.
• Support preparation of customer MBR/QBR/SBRs as required.
• Other duties as assigned.

Your Key Qualifications

• Technical or commercial related credentials from a University/College or work related equivalent experience.
• Demonstrated experience in Account Management, including the use of pricing templates, cost databases, and other supporting tools.
• Excellent knowledge of logistics, manufacturing and/or repair services, especially in the technology sector.
• A good understanding of production and logistics processes and their costs.
• Effective interpersonal skills, with both orally and written communications proficiency.
• Ability to empathize and understand client viewpoint (read what is on his mind) and requirements and act as their champion within syncreons internal organization
• Ability to interpret data and derive solid conclusions from analysis.
• Ability to create structure and organization within a fast-moving environment.
• Proficiency in MS Office, especially Excel and Power Point.
• Understanding of Business ethics and culture.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

Whats more, were reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHATS POSSIBLE FOR EVERYONE.